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Insulet Corporation · 1 day ago

Access Supervisor, Inside Sales (Remote)

United States

Full-time

Remote

Mid, Senior Level

$56K/yr - $84K/yr

5+ years exp

Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes. The Access Supervisor, Inside Sales will supervise the day-to-day operations of the Inside Sales Access teams, lead and coach the team, manage processes within pharmacy systems, and implement continuous improvement opportunities.

Health CareMedicalMedical Device

Comp. & Benefits

Responsibilities

Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines

Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process

Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure

Preparation of daily, weekly, monthly, and quarterly reports

Manages daily call and task productivity, ensuring accountability to role expectations

Provides coaching and feedback in accordance with department and company goals

Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team

Handles the most complex Customer complaints, escalations, and/or inquiries

Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards

Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements

Participates in special projects and performs other duties as assigned

Performs other duties as assigned

Qualification

Inside sales experiencePharmacy knowledgeCall center operationsCustomer serviceData analysisCoaching skillsTeam coordinationPlanning abilitiesProject managementCommunication skills

Required

Bachelor's degree

5+ years of experience in an inside sales or contact center environment

Preferred

Strong background in sales, the pharmacy channel, and call center operations that promote industry best practices and standards, including contact center metrics, workforce management, service quality management, and knowledge management

Customer Service experience in a medical or health-related environment is preferred

Knowledge of diabetes and experience supporting patients with diabetes is preferred

Experience providing remote support, particularly in a regulated environment

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

And additional employee wellness programs

Company

Insulet Corporation

Glassdoor4.0

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

Founded in 2000

Acton, Massachusetts, USA

1001-5000 employees