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NEOGOV · 1 day ago

Microcomputer/Network Specialist 1 (OIT Data Center Lead - 026640)

Juneau, AK

Full-time

Onsite

Mid, Senior Level

$37.04/hr - $37.04/hr

NEOGOV is a part of the State of Alaska's Office of Information Technology, and they are seeking a Microcomputer/Network Specialist 1 to lead the Juneau Data Center Operations team. This role involves overseeing technical equipment, applications, and staff training to ensure seamless monitoring and operation of the facility while providing excellent customer service and support.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Lead the Juneau Data Center Operations team, ensuring seamless monitoring, continuity, and operation of the facility

Oversee technical equipment, applications, and staff training as the Training and Technical Lead for the OIT 24x7 Support and Datacenter Operations Team

Provide operator support across various functional areas, including output coordination, workload supervision, availability oversight, event handling, media administration, service governance, and facilities supervision

Act as a mentor and escalation point for the team, fostering a collaborative and customer-focused environment

Work closely with various entities within the State of Alaska, ensuring top-notch service and support

Qualification

Information AssuranceSystems IntegrationTechnical Problem SolvingCustomer ServiceTeaching OthersInterpersonal SkillsWritten Communication

Required

Any combination of education and/or experience that provides the applicant with competencies in Customer Service

Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity

Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components

Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences

Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience

Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor