Colorado Department of Revenue · 1 day ago
Bilingual Compensation Insurance Specialist I
Denver, CO
Full-time
Hybrid
Mid Level
$24.45/hr - $29.58/hr
4+ years expThe Colorado Department of Revenue is seeking a Bilingual Compensation Insurance Specialist I to serve as the front line of communication for injured workers and other stakeholders regarding their rights under Workers’ Compensation statutes. This role involves facilitating dispute resolution and providing customer service, including bilingual support in English and Spanish.
Government Administration
No H1B
Responsibilities
Serve as the front line of communication to disseminate accurate information to injured workers, attorneys, insurance carriers, employers, and other interested parties regarding their rights and obligations under the Workers’ Compensation Statutes and Rules of Procedure
Serve in an early intervention capacity to facilitate the resolution of disputes between two parties
Support other units with the Division of Workers’ Compensation by fielding questions regarding their area of expertise
Support is provided through the DOWC Customer Service Call Center and as front line staff at the public facing service desk
Fulfill claim copy requests to claim parties
Fulfill background search results to requesting parties
Utilize fluent English/Spanish bilingual skills (speaking, reading, and writing) on an as-needed basis
Answer inquiries for DOWC or CDLE customers
Participate as a panel member to evaluate Spanish speaking and writing skills for job applicants
Perform written translation of Division statutes, documents, forms and brochures from English to Spanish, and Spanish to English, for publication
Qualification
Required
Must be a current resident of Colorado
Must pass a thorough background check prior to employment which will include the E-Verify process
Must be fluent (read, write, speak) in both English and Spanish
Four and half (4.5) years of relevant experience in an occupation related to the work assigned to this position to include: workers' compensation duties and processes, risk management, claims adjusting or insurance industry
Customer Service in a Call Center environment and/or Direct Customer Support through dedicated platforms involving intermediate to complex data entry
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four and half (4.5) years
Preferred
Call Center Experience
Experience performing similar duties as a State of Colorado classified employee
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program.
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
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