Abbott · 1 day ago
Field Service Engineer
Oklahoma City, OK
Full-time
Hybrid
Mid Level
$26.50/hr - $53/hrAbbott is a global healthcare leader that helps people live more fully at all stages of life. The Field Service Engineer will provide on-site support to customers, ensuring technical solutions, maintenance, and customer satisfaction through effective communication and teamwork.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals
Provide direction and mentoring to other Field Service Reps
Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
Understand and follow Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott
Work effectively within a diverse and dynamic team environment
Support on call rotation, time, territory, and inventory management
Standby and after-hours responsibilities, flexible working hours
Unpredictable Travel, travel for support of other territories and training
Provide on-site critical account support inside and outside of district boundaries
Responsible for IRL ownership to achieve organizational goals and customer satisfaction
Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T)
Responsible to maintain ownership of customer issue until successful escalation or hand off takes place
Qualification
Required
Bachelor's degree or equivalent relevant experience required
Proficiency in local language required
Preferred
Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred
Practical experience of interfacing with customers preferred
Benefits
A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit, and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives, and retirement plans
Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and a history of being actively involved in local communities
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
Founded in 1888
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
2026-01-07
2025-12-31
Company data provided by crunchbase