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Zim Corporation · 2 days ago

Process Excellence Manager

Virginia Beach, VA

Full-time

Onsite

Mid Level

3+ years exp

ZIM is a company focused on enhancing customer service efficiency, and they are seeking a Process Excellence Manager. The role involves streamlining operations, optimizing workflows, and implementing process improvements while fostering a culture of continuous improvement within the Customer Service department.

Information TechnologyInternetiOSMessagingSoftwareTelecommunications

Responsibilities

Identifies systematic and process gaps through process mapping and

Develops and maintains a comprehensive process mapping system that documents current processes, identifies bottlenecks, and highlights opportunities for improvement

Collaborate with leaders within the Customer Service team to prioritize process improvements and ensure alignment with department goals

Collaborate with VP of Customer Service to prioritize process improvement projects based on potential impact, resource availability, and strategic importance

Use continuous process improvement methodologies to drive process optimization projects from inception through to successful completion

Facilitate the adoption of new technologies and automation tools that support process improvement and operational excellence activities

Properly communicate both orally and in writing and proofread material for the VP to ensure communication is appropriate

Design, implement and monitor key performance indicators to track the effectiveness of process improvements and ensure alignment with organizational goals

Conduct post- implementation reviews for completed projects to assess outcomes, quantify benefits realized, and identify lessons learned for future process

Collaborate with the VP of Process Excellence to create organizational standards for process improvement approaches

Oversee the execution of department level process excellence training and coaching to build department capability and embed a culture of continuous improvement

Practicing cross-organizational issues, working with different interfaces in the Company

Qualification

Process mappingContinuous process improvementKey performance indicatorsMS-Office proficiencyInterpersonal skillsCommunication skillsOrganizational skillsProblem solving

Required

Proactive, energetic & independent

Result oriented and quick response

Proficient in MS-Office tools; Excel, Word and PowerPoint are must

Academic education: Bachelor's Degree and at least 3 years of equivalent administrative experience working with higher management in another global or large company

Excellent interpersonal & communication skills, ability to work as a team and build good working relationships with senior counter parts

High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

Detail oriented person with strong organizational skills who works well in a busy environment with the ability to multitask wherever needed. Ability to remain calm and work productively alone or with others

Excellent problem solving skills, grammar and composition skills

Company

Zim Corporation

Enterprise Data Made Easy The Zim Database creation language and IDE uses the extremely powerful Entity Relationship Architecture and as such enables rapid development of easy to maintain Enterprise Databases.

Founded in 1996

Ottawa, Ontario, CAN

11-50 employees