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Travel + Leisure Co. · 1 day ago

Quality Assurance Agent | Virtual Sales

Seattle Regional Office

Full-time

Onsite

New Grad, Entry Level

$27.50/hr - $27.50/hr

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking a Quality Assurance Agent to support compliance policies and procedures. The role involves reviewing legal documents, providing training for sales teams, managing sales licenses, and monitoring compliance results.

HospitalityTour OperatorTravel

Responsibilities

QA reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QA checks documents for proper signatures notarizations, and trailing documents

QA makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed

QA provides new hire Do Not Call and compliance policy trainings to maintain Federal and company expectations for tele/virtual sales

The QA trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards

QA closely monitors compliance, owner surveys, and escalated sales complaints, providing and coaching feedback as necessary

QA maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy

Qualification

Compliance monitoringLegal document reviewTrainingCertificationCustomer serviceCommunication skills

Required

Follow Best Practices to support approved compliance policies and procedures

Review legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts

Check documents for proper signatures notarizations, and trailing documents

Make new owner welcome calls within rescission periods

Respond to owners seeking assistance

Facilitate prompt courteous action, and track paperwork until customer file is complete and closed

Provide new hire Do Not Call and compliance policy trainings to maintain Federal and company expectations for tele/virtual sales

Train, test, and certify eligible sales professionals to present documents with owners to Best Practices standards

Closely monitor compliance, owner surveys, and escalated sales complaints, providing and coaching feedback as necessary

Maintain accurate files/notes and provide feedback to site/corporate management completing reports with timeliness and accuracy

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.

Sick leave in accordance with applicable laws and/or ordinances

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006