College of Charleston · 1 week ago
Office Manager
Charleston, SC
Full-time
Onsite
Mid Level
$40K/yr - $48K/yrThe College of Charleston is an institution dedicated to providing quality education, and they are seeking an Office Manager for the Academic Advising & Planning Center. The Office Manager will oversee administrative operations, manage front desk activities, and provide customer service support while supervising student employees.
AlumniEducationHigher EducationPersonal DevelopmentUniversities
Responsibilities
Provide direct management and customer service relations in the front desk and reception area
Triage a wide range of academic matters on the telephone, in person, and virtually and use individual discretion when providing assistance related to departmental and campus policies and procedures, while redirecting traffic to appropriate campus offices and adhering to FERPA guidelines
Schedule student appointments with academic advisors and manage the staff calendars as necessary
Monitor office voicemail and respond to messages daily
Monitor the AAPC general advising email and respond to inquiries in a timely manner; refer questions to the Advisor-on-Call when appropriate
Hire, train, supervise and schedule front desk student employees in the AAPC
Manage the recruitment process and all employment paperwork
Develop and maintain a training manual and implement new and ongoing training and professional development for front desk student employees
Monitor front desk student employees to ensure they answer the telephone and greet visitors in a professional manner and provide exceptional customer service
Develop, maintain, and manage a workflow assignment process and delegate tasks to front desk student employees as needed
Plan and coordinate the office operations and manage their implementation, including Quick Question Drop-In, Advisor on Call scheduling, telework scheduling, and departmental calendars
Assist with technology-based and in-person administrative tasks and processes for AAPC during mandatory advising and New Student Orientation including removing registration holds when appropriate, setting PINs, and other data management or collection related tasks, as directed by AAPC Director or Associate Director
Assist and support AAPC social media communications, as needed
Oversee scheduling and manage processes related to special student populations for targeted advising programs (e.g., transfer students, conditionally readmitted students, students taking summer session classes prior to matriculating as degree-seeking students)
Manage administrative tasks relative to staff meetings and professional development workshops including scheduling meetings and their location, organizing materials as needed, including recording and distributing minutes from AAPC staff meetings after each meeting
Support departmental programmatic efforts by securing event locations and communicating with program participants
Support and serve on departmental committees and committee initiatives, with special focus on those that impact specified areas of responsibility
Work on projects and initiatives as assigned by the Director and Associate Director
Work collaboratively with the Data Coordinator to assist with the collection and reporting of data as requested by the AAPC Director and serves as backup support in absence of the Data Coordinator
Maintain up-to-date inventory of all office equipment and keys, ordering replacements as necessary
Troubleshoot computer and photocopier equipment problems and consult with appropriate personnel for their resolution
Order and track office supplies and print resources, based on staff needs and in consultation with the AAPC Director
Maintain a college PCard, abiding by its use policies, keep records of all purchasing receipts and reconcile receipts by the appointed monthly deadline
Help maintain internal budget records and generate budget reports as requested by the AAPC Director
Meet monthly with AAPC Director to discuss budget matters and provide updates
Serve as administrative support for departmental Search Committees and onboarding of new staff members to include administrative tasks associated with interview scheduling, office communication with candidates, travel authorizations, parking, and ensure that new hire materials (nametag, business cards, staff shirt, etc.) are ordered following departmental and college protocols
Ensure vacant office is properly prepared for the new staff and appropriate office supplies are on hand
Assist with new employee orientation to the AAPC
Serve as primary contact and customer service representative for Achieve (formerly Appointment Manager) software for the campus
Provide direct management of software for the campus, including working with the software developer for program improvements, testing when necessary, managing user accounts and deactivating when users leave the College, producing HTML code as necessary, overseeing the users’ walk-in centers, and providing support to all Achieve departments and programs when requested
Introduce campus partners to the software and onboards and trains new users when requested
Develops and delivers software training to users, upgrading as necessary, and communicates updates as appropriate to software users
Serve as Achieve technical software point of contact for the campus and troubleshoots problems that arise with departmental users
Communicate with campus IT office regarding the testing environment, Banner integration and other technology related issues
Work with IT and the Data Coordinator to ensure currently enrolled students are updated each term in the software
Train AAPC staff as part of the new hire onboarding process
Manage Achieve processes to best facilitate student appointment utilization and manage the web content and functionality for the student-facing view of the product
Support the administrative tasks associated with the EXPL 101 course administration including communication with the campus bookstore to ensure course materials are available and ready for student pick up
Communicate with instructors about their printing needs deadlines and print off course Assessments for instructors and monitor any technology challenges
Communicate with students through the vendor portal who have not taken their assessments in a timely manner
Support the AAPC Director in requesting course times and locations with the Registrar’s Office and update internal scheduling materials accordingly
Qualification
Required
High School diploma and related experience required
Excellent customer service skills expected
Must demonstrate strong attention to detail, initiative, strategic planning, problem solving and be able to multi-task in a busy campus office
A consistently calm and professional demeanor is essential
Knowledge of FERPA regulations and their application
Working knowledge of Microsoft Suite products and Zoom software
Work in compliance with College of Charleston policies and procedures
Desire to train, supervise and develop student staff by providing ongoing support through a consistent in-person presence
Exceptional ability at being a team player, establishing, building and maintaining effective internal and external relationships and contributing to a friendly, welcoming environment
Must have an ability to establish and maintain a professional rapport with the Academic Advising & Planning Center personnel, students, faculty, other staff members and AAPC guests
Demonstrated problem-solving and conflict resolution
Demonstrated effective timely written and oral communication, interpersonal, organizational and customer service skills
Able to lead multiple, simultaneous detailed and complex projects with competing priorities
Exhibit initiative and tolerance for ambiguity in an ever-changing environment
Affirm and contribute to a positive workplace culture
Team spirited, enjoy working to achieve a common goal
Desire to exemplify professional workplace behaviors
Participate in all in-person services, programs, activities and initiatives relevant to job duties
Preferred
Bachelor's degree is preferred
Experience in a liberal arts and science institution and working with students, faculty, and staff is helpful
Experience using Banner, DegreeWorks, and CRM ADVISE is preferred
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program (ETAP)
Employee Assistance Program (EAP)
Full Benefits Package – Click Here
Company
College of Charleston
The College of Charleston is a public, sea-grant and space-grant university located in historic downtown Charleston,
Founded in 1770
1001-5000 employees
H1B Sponsorship
College of Charleston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (7)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$2.4MKey Investors
National Institute of General Medical Science
2022-10-25Grant· $2.4M
Leadership Team
John Loonan
Executive Vice President for Business Affairs and Chief Financial Officer
Dr. Mark A. Staples
Sr. Vice President/Chief Information Officer/Chief Information Security Officer
Recent News
UPSTATE BUSINESS JOURNAL
2025-11-08
2025-09-13
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