JPMorganChase · 5 months ago
Process Improvement Manager - Operational Excellence
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level
7+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. The Process Improvement Manager will drive operational efficiency and lead transformation delivery across the organization by partnering with senior leaders to develop and execute change plans for strategic initiatives.
Asset ManagementBankingFinancial Services
Responsibilities
Manage one or more fast-paced transformation projects that have a significant impact on the businesses we support
Guide teams of consultants to support one or more transformation engagements
Manage ambiguity of requests by structuring and scoping complex problems and developing strategic and tactical solutions
Influence senior leadership and clients during times of change
Lead the development, implementation, timeliness of change enablement strategy in support of projects of all sizes, utilizing data analytics to identify operational impacts and providing impactful recommendations and coaching to client teams as they implement recommendations
Utilize strong facilitation and storytelling skills to effectively communicate complex change strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding
Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives
Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement
Lead one or more client projects and develop team members both formally and informally, including serving as a mentor
Collaborate with cross-functional partners to enhance end-to-end value chains across the firm
Be a recognized change culture carrier who leads with consistency, integrity, and humility
Lead and facilitate professional instructor-led programs and develop new educational, technical training content
Qualification
Required
Bachelor's degree from an accredited learning institution
Project Management/change management experience
7+ years relevant post-graduate work, including internal and/or external consulting experience
Strong executive level communication skills and presence
Strong training facilitation or adult learning experience with a focus on quality and retention
Proficiency in data analytics, with a demonstrated ability to interpret models and make
Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
Demonstrated ability in leading end-to-end transformation initiatives, including development of strategic communications, sponsor coaching, and managing stakeholder impact
Innovative mindset willing to experiment and embrace design thinking concepts
Ability to travel as needed (up to 25%; will vary by engagement or training venue)
Preferred
Proven cross-functional collaboration
Drive innovation by developing and applying creative solutions to enhance employee adoption and usage during change
Proficiency with Large Language Models, KPIs and change metrics
Prosci or other change management certification a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching and more
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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