Northwest Federal Credit Union · 2 weeks ago
Branch Manager
Ashburn, VA
Full-time
Onsite
Mid, Senior Level
3+ years expNorthwest Federal Credit Union is seeking a Branch Manager to oversee member service transactions and enhance member experience. The role involves managing branch employees, ensuring operational compliance, and driving sales and service objectives.
BankingCreditFinancial Services
Responsibilities
Responsible for supervising overall development and performance of all branch employees, which will include but not limited to training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Select and hire new employees; professionally on-board, develop, coach and evaluate the staff
Provide operational oversight of transactions, cash control, branch security, audits, internal controls, compliance, policies and procedures
Identify skill gaps of the staff and work with the branch leadership team and Talent Development Team
Work with senior management in establishing growth, sales, and profit objectives for the branch; provides input to these objectives and the manner in which performance will be measured and controlled
Responsible for attaining branch goals; implements strategies to achieve branch goals; assists in the development of the annual budget and adheres to budget parameters
Delegate business relationship management responsibilities and oversees results
Performs Notary and Signature Guarantee duties
Maintain department policy and procedure documentation accordingly
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Qualification
Required
Bachelor's Degree or equivalent years of experience, Bachelor's degree is preferred
A minimum of three years' experience in a comparable financial institution or more than three years retail service and sales experience in a consumer or small business environment
A minimum two years previous experience in a leadership/coaching role
Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Effective problem-solving skills
Effective sales techniques
Ability to work Monday-Thursday 9AM -5PM, Friday 9AM-6PM, and Saturday 9AM-1PM
Benefits
Medical, dental and vision plans for you and your family
4 weeks paid vacation
12 paid holidays
24 hours of paid volunteer time
Parental leave
Company paid disability and life insurance
A generous 401(k) plan with up to 7% employer match
Company
Northwest Federal Credit Union
Northwest Federal Credit Union deals with financial and consulting services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Holthaus
SVP/CFO
Jean M. Cain, MA, SPHR, SHRM-SPC
Senior Vice President and Chief HR Officer
Recent News
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