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OrthoCarolina · 1 day ago

Software and Applications Manager

Charlotte, NC

Full-time

Hybrid

Senior Level

5+ years exp

OrthoCarolina is seeking a Software and Applications Manager to lead their Software & Applications Team. This role is responsible for ensuring the reliability and security of the organization's software ecosystem while overseeing enterprise applications and driving operational excellence and user experience.

Health CareMedical

Responsibilities

Analyze emerging technology trends (e.g., AI/ML, low-code platforms, SaaS ecosystems) to identify opportunities for business and workflow optimization

Align application strategies with enterprise architecture and long-term digital transformation goals

Guide the team through complex troubleshooting, implements preventative strategies, and identifies opportunities to optimize workflows through technology

Oversee the testing, implementation, and upgrades of software applications across the organization

Ensure application performance, stability, and scalability through ongoing monitoring and optimization

Serve as an escalation point for complex application and software-related issues

Maintain deep technical understanding of enterprise software systems, including integrations, configurations, and interdependencies

Provide and oversee tiered support with clear escalation pathways and service-level accountability

Lead the documentation of recurring issues, fixes, FAQs, and best practices to enhance institutional knowledge and reduce ticket volume

Qualification

Enterprise software systemsTechnology strategy optimizationApplication performance managementSoftware development technologiesHIPAA Security RuleIndustry trend monitoringInterpersonal skillsDocumentation skills