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DataSnipper · 1 week ago

Customer Success Manager

New York, United States

Full-time

Hybrid

Mid Level

$100K/yr - $120K/yr

3+ years exp

DataSnipper is an innovative company transforming the world of audit and finance with its AI-powered solutions. As a Mid Market Customer Success Manager, you will ensure customers achieve their goals, drive long-term value, and foster strong relationships throughout their journey.

AccountingDatabaseFinanceInformation ServicesIntelligent SystemsSoftware

Hiring Manager

Anastasiia Nikolova

Responsibilities

Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines

Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step

Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network

Identify and understand customer needs, challenges, and goals to tailor solutions effectively

Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth

Collaborate with your counterparts in Account Management to position and capture growth based on these business cases

Communicate and promote proven strategies, methods, and processes that lead to success

Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction

Qualification

Customer Success ManagementB2B SaaS ExperienceStrategic PlanningAccount ManagementCollaborationCustomer-Centric MindsetAccountingAdaptability

Required

3+ years' experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology, with a proven track record of driving adoption, retention, and growth

Ability to translate business goals into outcomes and build a process that aligns with customer needs to drive customer adoption

A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value

Experience directly in accounting, external audit, or internal audit, or indirectly helping teams in this space adopt new technology

A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships

A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment