The J.M. Smucker Co. · 11 hours ago
Associate Manager, Corporate QA Process
Orrville, OH
Full-time
Hybrid
Mid, Senior Level
3+ years expThe J.M. Smucker Co. is seeking an Associate Manager for their Corporate Quality Assurance Process. In this role, you will lead product complaint trend analysis, manage customer complaint processes, and ensure compliance with quality assurance standards while collaborating with various teams.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Manage the customer complaint process, including coordinating investigations with manufacturing plants, preparing formal responses, and partnering with Sales and Customer Logistics teams to ensure timely and accurate communication back to the customer
Support manufacturing plants with responses to consumer complaints and analyze consumer samples received from the Away From Home Team to provide written responses
Analyze all complaint data and provide monthly reports to manufacturing locations. Watch trends in quality issues using the complaints reporting dashboards and communicate to manufacturers, as needed
Serve as a SharePoint Library Administrator
Oversee the non-GMO product recertification process, including coordinating with internal teams, verifying compliance documentation, and ensuring timely submission to maintain certification status
Assist corporate teams by managing QA inquiries in customer documentation and questionnaires, ensuring timely and accurate responses while minimizing impact on plant resources
Co-Manage quarterly calls with the QA managers to review quality improvements and consumer complaint evaluations
Facilitate product cuttings for the department
Participate on the Corporate QA Crisis Team to provide leadership and expertise during urgent quality events
Provide support to the manufacturing plants
Audit Prodika Systems
Qualification
Required
Bachelor's degree is required
Minimum 3-5 years progressive experience QA/Food Safety
Preferred
Food Science or related scientific degree
2-3 years of experience in food manufacturing environment with QA or Food Safety experience
Preventive Controls Qualified Individual (human or animal food) or HACCP experience
Solid working knowledge of quality assurance, food manufacturing, packaging, processing, and distribution
Strong ability to work in cross-functional & team-oriented environment with multiple disciplines
Detail and process oriented, with strong problem resolution abilities
Proven capabilities in project management
Self-starter; take charge, positive & proactive attitude
Easily understand & follow directions
Ability to lead several projects altogether and concurrently
Strong computer skills (Excel, Word, PowerPoint, Power Aps, Specification management system like Prodika, SharePoint, EtQ, etc.)
Ability to communicate clearly within the organization and externally
Excellent written and verbal communication skills
High emotional intelligence and ability to work with ever changing conditions
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
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