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Hilton Grand Vacations · 1 day ago

Marketing Tour Coordinator

Honolulu, HI

Full-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

Hilton Grand Vacations is a leading hospitality company, and they are seeking a Marketing Tour Coordinator to manage the booking and coordination of timeshare tours in the Asia Pacific region. The role involves direct communication with internal and external customers to maximize tour slot availability and ensure adherence to company protocols.

LeisureRecreationTravel

Responsibilities

Adhere to protocol standards as established by Hilton Hotels Corp, Hilton Grand Vacations Club and the department Manager

Service internal customers (Marketing Representatives, Sales Executives, Sales Galleries and Management) as well as external guests via phone, email and fax

On a daily basis, coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availability in all Asia Pacific (APAC) Sales offices

Confirm and document transportation needs as required for tour presentations

Upon the request of Sales management or Sales Gallery personnel, move tours between sales offices

Provide quick and courteous assistance to complete the tour booking process in a timely manner

Ensure all internal customers adhere to the complex tour rules and special marketing programs in the APAC region

Accurately input tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse) to complete the sales timeshare tour booking process. Pre-gifted premiums require additional entries and follow up

Demonstrate the ability to be attentive to details while working in a multi-tasking environment that requires constant need for the use of proper coding, extensive follow up, lead corrections and completion of tour feedback forms

Provide excellent customer service for internal and external guests

Perform any reasonable request by management that supports the department's mission and goal

Strong organizational skills to manage multiple duties in a fast-paced work environment

Qualification

Customer serviceOrganizational skillsMicrosoft OfficeCall Center experienceJapanese languageMulti-taskingAttention to detail

Required

Strong organizational skills to manage multiple duties in a fast-paced work environment

Able to provide professional customer service over the phone

Moderate proficiency with Microsoft Word, Excel, Outlook and experience using 10-key keypad

Moderate skills with working with multiple programs and screens simultaneously