S.P. Richards ยท 1 day ago
Support Operations Coordinator
Atlanta, GA, US
Full-time
Onsite
New Grad, Entry Level
0+ years expS.P. Richards is a distribution company seeking a Support Operations Coordinator to provide operational support to their distribution centers. The role involves serving as a central point of contact for communications, coordinating with various stakeholders, and ensuring smooth daily operations related to freight activities.
Wholesale
Responsibilities
Serve as the primary intake for inbound phone calls and emails related to distribution center operations, accurately documenting and routing requests to the appropriate teams
Coordinate communication between distribution centers, transportation providers, and internal stakeholders to support timely issue resolution
Facilitate freight claims for LTL damages, shortages, or missing freight and follow through to resolution
Communicate with commercial carriers regarding trapped freight, reconsignment requests, delivery exceptions, and other transportation-related inquiries
Track and follow up on freight-related issues to ensure closure and proper documentation
Support distribution centers by responding to operational inquiries and escalating issues as needed
Maintain accurate records and reporting related to freight claims, carrier communications, and operational exceptions
Qualification
Required
Strong computer skills; proficient with navigating multiple systems concurrently
Excellent written and verbal communication skills
Analytical mindset: must be able to gather, analyze, and drive insights from data
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Microsoft Word and Excel, E-mail
Preferred
Experience in wholesale distribution a plus
Company
S.P. Richards
S.P. Richards Company, headquartered in Atlanta, Georgia is one of North America's leading business products wholesalers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-11Acquired
Leadership Team
Joe Rosen
Chief Financial Officer
Christie Pruett
SVP of IT, Chief Information Officer
Company data provided by crunchbase