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Darktrace · 2 days ago

Federal Customer Success Engineer Lead

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

3+ years exp

Darktrace is a global leader in AI for cybersecurity that provides essential cybersecurity solutions to organizations. The Federal Customer Success Engineer Lead will support a growing client portfolio, acting as the primary technical point of contact and leading the implementation and maintenance of Darktrace's products for U.S. Government entities.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologyMachine LearningNetwork Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Be the primary technical point of contact for the portfolio of strategic Federal accounts

Ensure the smooth and accurate deployment and rollout of all Darktrace Federal Products, and the subsequent maintenance of those deployments. Of note, these accounts will be exclusively No Call Home. Deep Darktrace knowledge is essential to be effective in these environments

Work closely with Sales, CS Lead & Analyst on account strategy and project completion through onboarding, maintenance and renewal phases

Remain in close alignment with the Darktrace Holdings CSE team for best practices, innovation and updates

Advise and document on Federal CSE best practices

Assist with responses to RFIs and RFPs

Ability to assist with-or openness to learning-basic installation and configuration

Travel, sometimes last minute, will be required to support the Federal portfolio

Qualification

Darktrace experienceTechnical problem solvingCloud networkingCybersecurity experienceProject managementCustomer-centric mindsetManagement experienceCommunication skills

Required

3+ years of Darktrace CT/SE/CSE Experience; in-depth technical knowledge of Darktrace OR extensive SE/CSE/Engineering experience within the Federal space

Track record of complex technical problem solving

Exceptional communication, project management and presentation skills

Strong knowledge of both on-premise and Cloud networking (AWS & Azure)

Customer-centric mindset with a customized approach

You must be a U.S. Citizen and be eligible to get a U.S. government security clearance