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GoldOller Real Estate Investments · 1 day ago

Assistant Community Manager

Groveport, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. The Assistant Community Manager plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community, delivering outstanding customer experiences and fostering strong resident satisfaction.

Asset ManagementReal EstateReal Estate Investment

Responsibilities

Maintain bad debt under 2% monthly

Collect, post, and track all revenue (rent, fees, deposits)

Manage delinquent accounts, collections, and eviction processes per policy

Complete move-in/move-out inspections and Final Account Statements

Monitor additional income, petty cash, and monthly budget goals

Ensure accurate, timely data entry and required reports

Support occupancy, retention, and rental rate goals

Serve as a professional representative of the property and GoldOller

Conduct weekly team meetings and support the Community Manager on key initiatives

Enforce leases, Fair Housing, safety standards, and local regulations

Maintain an organized, guest-ready leasing office

Attend required trainings and meetings; complete all checklists

Use company equipment responsibly and follow all operational procedures

Assist in supervising, coaching, and motivating the leasing team

Support with interviewing, onboarding, training, and performance feedback

Promote a positive, team-oriented work culture and strong employee relations

Ensure timely completion of training for yourself and your team

Achieve at least a 25% closing ratio and maintain strong shopping report scores

Meet occupancy goals through proactive lead management and team coaching

Conduct daily property walks to ensure the readiness of tour paths and vacant units

Ensure exceptional move-in experiences and consistent follow-up with prospects

Manage CRM activity; respond to leads and reviews within company timeframes

Complete leases, renewals, and all required addendums accurately

Monitor advertising sources and assist with social media engagement

Address resident concerns professionally and promptly

Regularly walk the community and inspect vacant units

Assist with oversight of grounds, common areas, and cleanliness standards

Log and track service requests, dispatch maintenance promptly, and complete quality check calls

Support move-ins, move-outs, renewal outreach, and retention goals (60%+)

Maintain professional communication through notices, follow-ups, and resident updates

Help plan and participate in resident events and community-building activities

Assist in conflict resolution, grievance avoidance, and court-related documentation when needed

Qualification

Property management knowledgeSales skillsCustomer service skillsMicrosoft Office proficiencyConflict resolution abilitiesMultitaskingRealPage/OneSite experienceNALP certificationTeam leadershipCommunication skillsOrganization skillsRelationship building