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Ascendion · 1 week ago

Production Support Lead

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $130K/yr

Ascendion is a full-service digital engineering solutions company that specializes in managing software platforms and products. The Production Support Lead will be responsible for managing day-to-day production support, collaborating with leadership, and ensuring system stability and timely incident resolution in healthcare applications.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Responsibilities

Experience in production support, system administration, or development related to healthcare management systems

Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care

Experience with claims processing, benefits management, and provider network management in the healthcare space

Strong familiarity with databases and writing complex SQL queries

Experience in system integrations, including REST APIs

Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable

Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage)

Qualification

.NETSQLHealthcare applicationsREST APIsClaims processingBenefits managementProvider network managementAI in Application SupportHIPAA knowledgeTableauPower BICommunication skills

Required

Experience in production support, system administration, or development related to healthcare management systems

Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care

Experience with claims processing, benefits management, and provider network management in the healthcare space

Strong familiarity with databases and writing complex SQL queries

Experience in system integrations, including REST APIs

Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage)

Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP)

Experience with web services

Preferred

Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable

Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus

Knowledge of HIPAA and other healthcare regulations is a plus

Usage of AI in Application Support

Production Support

Automation

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State

10-15 days of paid vacation time

6 paid holidays and 1 floating holiday per calendar year

Ascendion Learning Management System

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (172)

2024 (193)

2023 (93)