Randstad Digital Americas ยท 2 days ago
Incident Manager - Overnight
Annapolis, MD
Full-time
Onsite
Entry, Mid Level
$30/hr - $32.50/hr
2+ years expRandstad Digital Americas is seeking an Incident Manager for their Tier 2 CAS Network Operations Center. This role is responsible for the incident management of customers within the CAS Operational environment, diagnosing system and network failures, and resolving technical queries from customers and business units.
Information Technology & Services
Responsibilities
Monitors network management system and engages telecom providers to drive restoral efforts
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information
Solves systems and network problems/questions with limited scope and complexity
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems
Identifies resolutions of routine technical queries from CAS customers and CAS Business Units
Takes guidance from other team members or management to resolve less routine issues. - Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient
Participates in network solutions design and configurations
Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
Qualification
Required
Network+ Certification
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing
Knowledge and understanding of ITIL/ITSM concepts and practices
Experience troubleshooting Cisco devices
Experience with HSRP/BGP routing protocols
This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
Preferred
CCNA Certification
Knowledge of Remedy, Netcool, Office 0365, ServiceNow
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase