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CDW · 1 day ago

IT Systems Specialist

Lewisville, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

CDW is seeking a skilled and motivated IT Systems Specialist to join their client's team and support one or more divisions within a global organization. The role involves being the primary IT contact, managing end-user support, and resolving technical issues to ensure smooth IT operations.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

No H1B

Hiring Manager

Nick Williams

Responsibilities

Serve as the primary IT contact, providing exceptional customer service to end users

Manage, prioritize, and resolve IT requests, incidents, and problems using IT service management tools

Monitor and maintain on-premises and cloud-based applications to ensure availability, performance, and data integrity

Perform regular system audits, backups, and updates to maintain infrastructure stability and security

Collaborate with local leadership and Corporate IT to implement new technologies and upgrades

Provide end-user guidance and training to promote IT best practices and improve self-service capabilities

Install, upgrade, and replace hardware for servers, networks, and end-user devices as needed

Maintain accurate inventory of IT assets, software licenses, and hardware within the division

Implement and enforce IT standards and procedures defined by Corporate IT

Identify automation opportunities to streamline and secure repeatable IT processes

Support fellow IT team members across other divisions as needed

Ensure availability for on-site support in response to business-impacting issues

Qualification

CompTIA A+ITIL FoundationMicrosoft certificationsCloud-based applicationsNetwork infrastructureIT service managementTroubleshootingAnalytical skillsCommunication skillsProblem-solving skills

Required

2–5 years of experience in IT systems support or a similar role

Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (Modern Desktop Administrator Associate, Azure Administrator Associate)

Strong understanding of on-premises and cloud-based applications, network infrastructure, and end-user computing

Familiarity with IT service management (ITSM) principles and tools

Proficiency in troubleshooting hardware, software, and network issues across Windows-based environments

Ability to work independently, prioritize tasks, and resolve issues in a timely manner

Strong analytical and problem-solving skills

Excellent written, oral, and interpersonal communication skills

Local or regional travel may be required to support nearby divisions