This job has closed.

FedEx Office · 2 months ago

Retail Senior Store Manager

KAHULUI, HI

Full-time

Onsite

Mid, Senior Level

$62K/yr - $80K/yr

4+ years exp

FedEx Office is a leading provider of retail services, and they are seeking a Senior Store Manager to oversee their flagship store operations. The role involves leading a team to ensure exceptional customer experiences, operational excellence, and achieving financial goals.

Printing

Responsibilities

Understand and model FedEx Office values to customers and team members

Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people

Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs

Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers

Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience

Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation

Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets

Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits

Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members

Share ideas and use Quality Improvement tools in order to improve the business

Qualification

Retail managementSupervisory experienceMicrosoft OfficeCustomer serviceOperational excellenceQuality improvementTeam leadership

Required

Bachelor's Degree preferred

Minimum High School or GED

4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience

Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

Ability to stand and/or to move about the store to manage the daily operations

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position