Arizona Department of Economic Security ยท 1 day ago
CUSTOMER SERVICE REPRESENTATIVE 2
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelThe Arizona Department of Economic Security (DES) strengthens Arizona communities by providing temporary assistance to those in need and offering care for vulnerable populations. They are seeking a Customer Service Representative 2 to assist clients with inquiries, address concerns, and ensure client satisfaction through effective communication.
AssociationGovernmentInformation TechnologySecurity
Responsibilities
Assisting clients with inquiries
Addressing and resolving concerns professionally
Ensuring client satisfaction through effective communication
Maintaining accurate records
Analyzing client needs
Providing appropriate support to meet the requirements of those seeking assistance from DES
Qualification
Required
Proficiency in providing excellent Customer Service with a focus on Customer Satisfaction
Strong skills in Customer Support and ensuring a positive Customer Experience
Ability to interact professionally with individuals from diverse backgrounds
Effective verbal and written communication skills
Basic computer skills, including data entry and navigating software systems
High school diploma or equivalent required
Preferred
Previous experience in a customer-focused role is preferred
Additional education is a plus
Company
Arizona Department of Economic Security
Arizona Department of Economic Security focuses on serving individuals with developmental disabilities and protecting the aging population.
Founded in 1972
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ana Soto, MBA, SHRM-CP
Senior Human Resources Business Partner
Anthony (Tony) Banks, PHR
Senior Human Resources Business Partner
Company data provided by crunchbase