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Cirrascale Cloud Services · 1 day ago

Network Operations Center Technician

Austin, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Cirrascale Cloud Services provides high-performance cloud infrastructure for deep learning and AI workloads. As a Network Operations Technician, you will maintain the integrity and performance of GPU-based data centers, focusing on advanced technical operations, troubleshooting, and mentorship.

Cloud ComputingData CenterEnergy EfficiencyEnterprise Software

Hiring Manager

Janella Bennett

Responsibilities

Respond to alerts and incidents for systems, jobs, and GPU cluster failures

Troubleshoot and repair servers, GPU clusters, and network equipment at global datacenter locations

Collaborate with NOC I and NOC II to resolve tickets

Lead resolution efforts for complex and critical incidents and upgrades, escalating to the Supervisor as needed

Assist customers with ticket triage and advanced troubleshooting using Jira (Atlassian)

Create, optimize, and maintain procedures, runbooks, and automation scripts to support NOC efficiency

Help NOC supervisor tune and maintain customer dashboards, and/or runbooks

Monitor system performance, support capacity planning, and analyze GPU cluster utilization

Collaborate with Development Engineering to refine alerting and monitoring tools

Document incidents, alerts, system updates, and configurations in alignment with NOC standards

Serve as the sole trainer for all new NOC employees, providing structured onboarding while remaining under Supervisor guidance

Develop and maintain a 5-day training SOP, broken down by day, covering hands-on practice, SOP/script reviews, shadowing, and reverse shadowing

Focus training across all NOC roles (I, II, III) to ensure readiness

Evaluate new hires and sign off at the end of the training week, reporting outcomes to the Supervisor

Standardize training to ensure consistency, freeing other team members from ad hoc onboarding tasks

Support ongoing mentorship and coaching under the direction of the Supervisor

Work closely with the Supervisor and NOC Manager to execute operational priorities and maintain team workflow

Participate in shift handovers and on-call rotations as needed, escalating issues to the Supervisor when appropriate

Support process improvements, SOP updates, and documentation initiatives driven by the Supervisor or NOC Manager

Qualification

NOC experienceHPC experienceGPU monitoringScripting skillsLinux UbuntuAdvanced troubleshootingAnalytical skillsCustomer-facing experienceCertificationsJira familiarityMicrosoft 365 SuiteSlackMicrosoft TeamsLogistics understandingMentorshipCommunication skills

Required

4-6 years of experience in NOC, HPC (high-performance computing), AI infrastructure, cloud systems, or related

Strong scripting skills (Python, Bash, or similar), with GPU monitoring experience

Advanced troubleshooting experience in HPC datacenter networking and GPU clusters

Excellent analytical, problem-solving, and organizational skills

Strong written and verbal communication skills; customer-facing experience is critical

Experience with SuperMicro, Lenovo, and Dell servers strongly recommended

Familiarity with Jira ticketing, Microsoft 365 Suite, Slack, and Microsoft Teams

Preferred

Remote & Hands-on experience with Linux Ubuntu 22.04 and 24.04 is preferred

Certifications: Advanced Linux, Kubernetes (CKA/CKAD), Docker, or AI/ML certifications preferred

Understanding of RMAs, logistics, shipping, and receiving is a plus

Mentorship & Training Leadership: Serve as a key mentor for the team by training and coaching NOC Technician I & II staff, providing day-to-day guidance, knowledge transfer, and performance support; requires prior experience mentoring and training junior or lower-level peers in a technical operations environment. (for NOC Technician III only)