Children's Hospital Colorado · 1 day ago
Patient Financial Experience and Collections Specialist
Aurora, CO
Full-time
Hybrid
Entry Level
$20.14/hr - $30.21/hr
1+ years expChildren's Hospital Colorado is seeking a Patient Financial Experience and Collections Specialist to support their Patient Financial Services. The role involves managing collections functions, maintaining accounts, and providing excellent customer service to patients and families regarding their financial obligations.
BiotechnologyChildrenHealth CareHospital
Responsibilities
Accepts incoming calls and conducts outbound calls patients/families with outstanding balances to review account information, examine eligibility for financial assistance, and secure payment arrangements. Calculates remaining balances, and then discusses and finalizes the method of resolving balances providing options to patients/families to pay their account balances
Maintains knowledge of requirements and guidelines for hospital-sponsored charity care, as well as the availability of financial assistance from external sources
Performs billing and follow-up functions on assigned accounts to resolve billing, payment and contractual issues in a manner that conforms to all federal, state and payer regulations and that elicits accurate and timely reimbursement from payers and families
Provides excellent customer service to all stakeholders, internal and external. Responds to all phone calls (both inbound and outbound) in an efficient and courteous manner. Listens and responds to customer service needs with the appropriate level of urgency
Maintains knowledge of insurance plans and has knowledge of reading and explaining insurance benefits, including the explanation of benefits and cost sharing portions (co-pay, deductible, coinsurance) due by patients/families per their insurance plan processing
Coordinates with both internal teams and payers to resolve accounts, including submitting for reprocessing or updates to ensure accounts accurately reflect patient/families responsibilities
Diffuses escalated calls, working with patients/families to understand their bill, providing exceptional customer service, coordinating with internal and external stakeholders to help resolve concerns providing a one-stop shop experience which may require follow up to the patient/family if not able to be solved on initial call
Updates insurance coverage as necessary to ensure accounts are processed appropriately
Responds to both individual and centralized PFS e-mails, responding professionally with the understanding of responding on behalf of CHCO to financial questions from patients/families, attorneys, payers, etc
Qualification
Required
High School diploma or GED
One (1) year of experience in collections or call center within a healthcare, front-line clinic, billing office and/or admissions department setting
Benefits
Paid time off
Medical/dental/vision insurance
Company provided life and disability insurance
Paid parental leave
403b employer match (retirement savings)
A robust wellness program
Access to professional development tools, including an education benefit to help you advance your career
Annual employee bonus program
Annual base pay increases
Company
Children's Hospital Colorado
At Children’s Hospital Colorado, we know that kids aren’t just mini adults.
10001+ employees
H1B Sponsorship
Children's Hospital Colorado has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (4)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
Hyundai Hope On WheelsCOPIC Medical FoundationCOPIC Companies
2024-08-28Grant· $0.35M
2022-09-27Grant· $0.3M
2022-03-11Grant
Leadership Team
Adam Hill
Section Head of Pediatric Palliative Medicine
Recent News
2026-01-06
2025-12-21
Morningstar.com
2025-12-19
Company data provided by crunchbase