Westfield Insurance · 1 day ago
Business Operations Analyst
300 Connell Drive, Berkeley Heights, NJ, 07922, US
Full-time
Onsite
Senior Level
5+ years expWestfield Insurance is seeking a Business Operations Analyst to analyze and assist with current initiatives and implement improvements to business processes and technology platforms. The role involves conducting operational assessments, collaborating with various departments, and providing training and support to team members to enhance efficiency and effectiveness.
Insurance
Responsibilities
Conduct a thorough current state assessment and document processes, identify obstacles, inefficiencies and opportunities for improvement. Create process documentation and guidelines, including standard operating procedures and workflow diagrams
Communicate with shareholders and stakeholders to ensure alignment on proposed changes. Collaborates with other departments and provide technical assistance and mentorship to others within the department
Assist with process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments
Provide training and support to team members on new processes and best practices
Utilizes business acumen and industry knowledge to identify issues that impact service and make recommendations for improvement
Drive and collaborate in the development of projects scope, plans and business cases
Collaborate in the development and implementation of projects, testing and training plans, prepare and submit project status and other MI. Help plan, organize and participate in UAT releases
Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement
Assist in implementing relevant processes and technologies to optimize the organization’s operations
Qualification
Required
Bachelor's degree in a related field
5+ years of experience in business process analysis and project management
Familiarity with process mapping and modelling techniques
Strong analytical skills with the ability to collect, study and interpret complex data
Ability to manage and perform multiple complex tasks as part of the daily work assignment
Proficiency in Microsoft Office suite
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels
Preferred
Working knowledge of process improvement methodologies, such as Lean Six Sigma
Experience in project management and change management
Experience in change management methodologies
Familiarity with data analytics and visualization tools
Company
Westfield Insurance
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Kohmann
Chief Financial Officer & Treasurer
Amy Larsh
Executive Assistant to the President, CEO & Board Chair
Company data provided by crunchbase