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CareSource · 20 hours ago

Team Lead, Community Health Services

Ohio Mobile

Full-time

Hybrid

Mid Level

$72K/yr - $116K/yr

CareSource is a community-based nonprofit organization focused on improving health outcomes. The Team Lead, Community Health Services supervises non-licensed staff to enhance community outreach and engagement, ensuring member needs are met and providing necessary resources and training.

Health CareMedicalNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Functions as a “hands-on” supervisor, assisting in day-to-day operations and supervision of non-licensed staff with adherence to departmental expectations and the unique needs of the team

Prepares and utilizes reports to monitor and audit all systems, procedures and the quality of customer services provided, which include, completion of the applicable Health Risk Assessments, other assessment tools (such as PHQ9, CAGE AID, Maternity Screener, etc.) and referral to the appropriate Care Management Team

Ensures that non-licensed staff have the most current Care Models, health education, and wellness materials to assess and coordinate services for members

Conducts regularly scheduled coaching conversations, providing constructive feedback and strategies for improved performance and member engagement

Collaborate with Manager and Director on the development and implementation of training programs specifically tailored for non-licensed roles, focusing on best practices in community health outreach, engagement strategies, and motivational interviewing techniques

Collaborate with the licensed clinical team to ensure seamless communication and coordination of care for members

Monitors team performance metrics and outcomes, using data to identify areas for improvement and implement corrective actions as necessary

Ensures staffing policies, procedures and SOPs are standardized and are current to meet business needs for non-licensed staff

Responsible for recruiting, hiring, onboarding, training, and ongoing support of non-licensed staff ensuring they are equipped to meeting community health goals

Supports the Strategic Plan, serves as the technical and content support to align programs/processes (includes supporting UAT activities, autodialer, text/email campaign management) specifically for community health initiatives

Supports the development and implementation of community health initiatives that address social determinants of health to promote health equity

Assists with implementation of interventions to maintain and/or improve the quality and efficiency of the services provided by non-licensed staff to members

Monitors for potential risk, escalate to senior leadership as appropriate, and develop corrective action plans as necessary

Perform any other job related duties as requested

Qualification

Data analysisMotivational interviewingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioTeam developmentCommunity health experienceCollaboration skillsConflict resolutionTime managementDecision makingProblem solving

Required

High School or GED required

Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated

To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified

Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Visio

Exceptional communication skills (both written and verbal) with the ability to present information in a variety of different formats

Display a customer service, member-focused orientation

Strong data analysis and trending skills

Strong team and staff development skills

Strong collaboration and conflict resolution skill sets

Ability to develop, prioritize and accomplish goals/time management

Strong decision making and problem-solving skills

Strong ability to teach best practice, engagement strategies for successful member participation (including motivational interviewing, best practice engagement techniques)

Ability to work in a fast-past environment

Ability to work independently and within a team environment

Preferred

Managed healthcare experience preferred

Experience in a clinical environment preferred

Benefits

You may qualify for a bonus tied to company and individual performance

Substantial and comprehensive total rewards package

Company

CareSource

Glassdoor3.8

CareSource provides managed care services to Medicaid beneficiaries.

Founded in 1989

Dayton, Ohio, USA

1001-5000 employees

https://www.caresource.com/

H1B Sponsorship

CareSource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (39)

2023 (35)

2022 (21)

2021 (37)

2020 (28)