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Sentry · 1 day ago

Associate Claims Representative Liability-Central

Madison, WI

Full-time

Hybrid

New Grad, Entry Level

Sentry is one of the largest and financially strongest mutual insurance companies in the United States, known for its commitment to customer satisfaction and employee development. The Associate Claims Representative - Liability role involves investigating non-standard auto claims, assessing coverage, determining liability, and negotiating settlements while providing empathetic support to customers throughout the claims process.

Insurance

Responsibilities

Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them

Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim

Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence

Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves

Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim

Qualification

Auto Liability ClaimsClaims Handling ProcessPropertyCasualty LicensingCustomer ServiceClaims DocumentationEmpathyNegotiationCommunication

Required

Bachelor's degree or equivalent work experience

Ability to obtain and maintain state specific property and casualty claims licensing as required

Preferred

Previous experience working with Auto Liability Claims strongly preferred

Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge

Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge

Demonstrated experience handling moderately complex claims, or other equivalent experience

Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience

Demonstrated experience providing customer-driven solutions, support, or service

Benefits

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

Well-being and Employee Assistance programs.

Sentry Foundation gift matching program to encourage charitable giving.

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904