Pillar Care Continuum · 6 days ago
Senior Director of Operations
East Hanover, NJ
Full-time
Onsite
Director/Executive
$140K/yr - $150K/yr
7+ years expPillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs. The Senior Director of Operations provides strategic and operational leadership for Adult Services programs, overseeing daily operations, financial performance, regulatory compliance, and driving program growth and innovation.
CharityHealth CareNon ProfitPsychologyWellness
Responsibilities
Develop and execute operational strategies aligned with the organization’s mission, values, and regulatory requirements
Partner with executive leadership to establish short- and long-term priorities for growth, innovation, and quality improvement
Oversee daily operations of Adult Services programs to ensure consistent, high-quality service delivery
Evaluate program performance, outcomes, and effectiveness; recommend and implement enhancements as needed
Provide data-driven reports, insights, and strategic recommendations to the CEO
Provide fiscal oversight including budgeting, forecasting, and resource allocation
Collaborate with Finance to manage program budgets, monitor financial performance, and ensure sustainability
Identify opportunities for cost efficiency, revenue growth, and program expansion while maintaining service quality
Ensure compliance with all federal, state, and local regulations, accreditation standards, and organizational policies
Partner with Quality Assurance to monitor outcomes, regulatory adherence, and accreditation requirements
Proactively identify and address compliance risks and operational challenges
Implement corrective actions and continuous improvement initiatives
Lead, mentor, and support program managers, supervisors, and leadership teams
Foster a culture of accountability, collaboration, innovation, and professional excellence
Ensure staff receive appropriate training, supervision, and professional development
Build leadership capacity to support succession planning and long-term sustainability
Cultivate strong relationships with community partners, government agencies, funders, and advocacy organizations
Represent Pillar Care Continuum at conferences, public forums, and industry events
Advocate for the rights, inclusion, and well-being of individuals with disabilities
Stay informed of emerging trends, policy changes, and best practices in disability services
Qualification
Required
Bachelor's degree required
7–10 years of progressive leadership experience in nonprofit or human services, preferably within disability services
Strong knowledge of adult disability services, including residential and community-based programs
In-depth understanding of nonprofit operations, budgeting, and regulatory environments
Knowledge of New Jersey regulations and agencies (e.g., DDD, DOE, DOH)
Proven ability to lead multidisciplinary teams, manage complex operations, and drive organizational change
Strong strategic, analytical, communication, and problem-solving skills
Demonstrated success building partnerships and aligning stakeholders
Familiarity with technology solutions that enhance service delivery and outcomes
Ability to work in office, residential, and community settings and travel locally (occasional national travel)
Commitment to Pillar Care Continuum's mission, values, and Culture of Excellence
Must successfully complete a criminal background check and receive clearance from the Department of Human Services, confirming they are not disqualified, before beginning work with individuals served by the organization
Must consent to having their name checked against the Central Registry of Offenders Against Individuals with Developmental Disabilities
Must submit to drug testing prior to their start date
Required to complete an application for a name check against the Child Abuse Registry Information (CARI)
Required to complete an application to have their name checked against the Child Abuse Registry Information (CARI)
Preferred
Master's degree in Social Work, Public Administration, Business Administration, or related field
Certification in nonprofit management or leadership a plus
Benefits
Competitive Insurance Benefits (Medical, Dental, Vision, EAP, Life Insurance)
Flexible Spending Account/Health Reimbursement Account
Paid Holidays; Generous PTO
401K with Employer Matching
Educational Assistance Program
Company
Pillar Care Continuum
Pillar Care Continuum provides disability services to infants, children, and adults.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase