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bswift · 1 day ago

Senior Contracts Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $150K/yr

7+ years exp

bswift is a company that has been transforming benefits administration since 1996, making it simpler and smarter. The Senior Contracts Operations Manager will oversee the end-to-end client contracting process, ensuring accuracy and compliance while driving operational excellence throughout the contract lifecycle.

Health CareInformation TechnologySoftware

Hiring Manager

Robyn Quate

Responsibilities

Serve as the primary project lead for all post-win contract activities, including complex, high-value, and enterprise-level deals

Own the strategic oversight of contract workflows, ensuring deadlines, approvals, and deliverables are consistently met

Act as the escalation point for internal teams and provide guidance on prioritization, risk mitigation, and resolution strategies

Oversee the creation, review, and revision of all client agreements, including ASAs, LOAs, MSAs, SOWs, pricing schedules, and custom terms

Partner closely with Legal to manage negotiations involving non-standard or complex clauses

Maintain accurate documentation of negotiation items, decision rationale, approval paths, and term changes

Coordinate with Legal, InfoSec, Pricing, Sales, and Finance to ensure alignment and efficient progression of all contract steps

Develop a structured communication cadence to provide ongoing visibility to stakeholders and leadership

Facilitate conversations around risk tolerance, contract exceptions, and internal approval requirements

Build and refine standardized workflows, templates, and tools to improve contract turnaround times and reduce operational friction

Help define and maintain 'pre-approved' negotiation parameters for frequently debated terms

Identify bottlenecks and drive process improvements that enhance accuracy, compliance, and team efficiency

Report on contract cycle-time metrics, volumes, and areas for improvement

Qualification

Contract Lifecycle ManagementProject ManagementCross-Functional CoordinationLegal TerminologyProcess ImprovementContract Tools FamiliarityStakeholder InfluenceGovernance FrameworksSaaS ExperiencePMP CertificationExceptional CommunicationRelationship BuildingNegotiation SkillsDocumentation Skills

Required

7+ years of experience in contract management, project management, legal operations, or a related discipline—preferably in SaaS, benefits administration, HR technology, or professional services

Expertise in contract lifecycle management, legal terminology, and cross-functional coordination

Demonstrated success managing complex, high-volume, or enterprise-level contracts

Strong project management skills with the ability to manage competing priorities and tight deadlines

Exceptional communication, documentation, and relationship-building abilities

Proven ability to influence stakeholders and navigate sensitive contract negotiations

Preferred

Experience partnering directly with Legal, Sales, Pricing, InfoSec, and Finance teams

Familiarity with contract tools, workflow automation, or CLM systems

PMP, PMI-ACP, or related certification

Experience developing process improvements or governance frameworks

Benefits

Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Remote first, Office friendly environment! No time to commute? No problem!

Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development : Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.