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DSV - Global Transport and Logistics · 2 weeks ago

Customer Service Representative

Lancaster, OH

Full-time

Onsite

Mid, Senior Level

3+ years exp

DSV - Global Transport and Logistics is a leading provider of global solutions in transport and logistics. The Customer Service Representative is responsible for providing effective customer service, resolving shipment-related issues, and ensuring customer satisfaction through various interactions with management and warehouse personnel.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling

Interact with management and warehouse personnel to establish service criteria and meet customer requirements

Follow up with customers and other departments to resolve invoice problems and discrepancies

Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

Accurately input into and retrieve information from the system

Audit air bills for completeness and accuracy. Research and maintain filings of air bills

Reconcile driver pickup and delivery manifests

Read, decode, and decipher freight coding in order to expedite freight movement and tracking process

Record damaged shipments and misrouted freight on applicable reports

Qualification

Customer serviceWindows OSMicrosoft WordMicrosoft ExcelTyping 45 WPMInterpersonal skillsProblem-solvingAttention to detail

Required

Proficient with Windows OS, Word, and Excel

Must be able to type 45 WPM

Good interpersonal skills required

High school diploma or equivalent required

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests

Generally prefer 3-6 years of experience

Company

DSV - Global Transport and Logistics

Glassdoor3.6

At DSV, we keep supply chains flowing in a world of change.

Founded in 1976

Hedehusene, Hovedstaden, DNK

10001+ employees

http://www.dsv.com

Funding

Current Stage

Public Company

Total Funding

$6.02B

2024-10-04Post Ipo Equity· $5.49B

2024-06-26Post Ipo Debt· $534.02M

2002-06-28IPO

Leadership Team

Irene Hill

Chief Executive Officer

Angie Hornik

Human Resources Business Partner

Recent News

GlobeNewswire

Nordics Courier, Express, and Parcel (CEP) Market Report 2026-2031 - Rising Demand for Same-Day Delivery Drives CEP Market Investments in Urban Micro-Hubs

2026-01-23

EIN Presswire

DSV Broke Ground On New Arizona Regional Headquarters

2026-01-22

Bizjournals.com Feed (2025-11-12 15:43:17)

Denmark logistics giant DSV starts construction on regional headquarters in Mesa

2026-01-22

Company data provided by crunchbase