Erlanger · 10 hours ago
IT - Desktop Technician III - Full Time
Chattanooga, TN
Full-time
Onsite
Senior Level
7+ years expErlanger is seeking an IT - Desktop Technician III to serve as the main technical resource for the Field Services team. The role involves providing support for end user computing devices in a hospital environment, mentoring new technicians, and maintaining documentation and training.
Hospital & Health Care
Responsibilities
Provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment
Mentoring of new Technicians, maintaining documentation, and training
Solve routine problems and escalates issues as needed
Contact is typically informative in nature and involves the exchange of routine or factual technical information
Has the ability to communicate skills to overcome obstacles over the telephone
Ability to think critically to determine source of problems and determine resolution
Ability to install and troubleshoot MS365 products
Good verbal and written communication skills as well as analytical problem solving and planning skills for a diverse customer base including, physicians, technical and administrative staff
Excellent skills of planning, organizing, customer service, record keeping and controlling cost
Must be able to maintain a neat and clean work area, and well-organized filing system
Must have a pleasant attitude and be able to work well with other (team player)
Must be able to communicate information well to other staff members and end-users
Flexibility in work schedule is able to multi-task projects, handle multiple locations in stressful situations and be available for after hours projects, when required
Travels as necessary to supported sites to participate in project development, installation and servicing of new applications and upgrades
Determines and initiates preventative measures, such as identifying and investigating suspect software and other components
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents
Monitors deviations from requirements of agreed internal and/or external levels of service and takes appropriate action
Keeps relevant staff (including users, suppliers and specialists) informed of the status of systems and services, by direct or delegated production of reports and registers on defect/problem reporting data
Verifies that agreed actions relating to problem investigation and clearance are taken within the allotted timescales
Makes decisions and gives information and advice, such as reporting on achievement of targets for incident control, in line with service level agreements
Analyzes problem management processes and advises on any improvements that could be implemented, using any tools that may be available
Participate in On-Call schedule as needed
Other duties as assigned
Qualification
Required
High School Diploma
Associate's Degree in Computer Technology or equivalent work experience
Minimum 7 years of experience and advanced proficiency in troubleshooting and repairing personal computer, telecommunications hardware and software required
Valid driver's license
Ability to think critically to determine source of problems and determine resolution
Ability to install and troubleshoot MS365 products
Good verbal and written communication skills as well as analytical problem solving and planning skills for a diverse customer base including, physicians, technical and administrative staff
Excellent skills of planning, organizing, customer service, record keeping and controlling cost
Professional attire, attitude and demeanor
Must be able to maintain a neat and clean work area, and well-organized filing system
Must have a pleasant attitude and be able to work well with other (team player)
Must be able to communicate information well to other staff members and end-users
Flexibility in work schedule is able to multi-task projects, handle multiple locations in stressful situations and be available for after hours projects, when required
Travels as necessary to supported sites to participate in project development, installation and servicing of new applications and upgrades
Performs other duties as required to meet departmental and organizational objectives
Determines and initiates preventative measures, such as identifying and investigating suspect software and other components
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents
Monitors deviations from requirements of agreed internal and/or external levels of service and takes appropriate action
Keeps relevant staff (including users, suppliers and specialists) informed of the status of systems and services, by direct or delegated production of reports and registers on defect/problem reporting data
Verifies that agreed actions relating to problem investigation and clearance are taken within the allotted timescales
Makes decisions and gives information and advice, such as reporting on achievement of targets for incident control, in line with service level agreements
Analyzes problem management processes and advises on any improvements that could be implemented, using any tools that may be available
Participate in On-Call schedule as needed
Preferred
Bachelor's Degree in Computer Technology
Microsoft Certified Desktop Professional
Knowledge of Apple products and also other tablets, mobile devices and non-Erlanger Standard hardware
Any related Computer certification or training
Company
Erlanger
Erlanger, named among "America's Best Hospitals" by U.S.
5001-10000 employees
H1B Sponsorship
Erlanger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Angel Moore, Esq.
CEO, Erlanger CHC's & Erlanger Health System Vice President Population Health
Stephanie Boynton
VP/CEO Erlanger Bledsoe/SVED and EWCH
Company data provided by crunchbase