NEOGOV · 21 hours ago
Customer Service Representative I, Grade 13 (Part-time)
3300 Briggs Chaney Rd Silver Spring MD 20904 USA
Full-time, Part-time
Onsite
Entry Level
$26K/yr - $40K/yr
1+ years expNEOGOV is seeking a part-time Customer Service Representative I for the Gilchrist Immigrant Resource Center. The role involves providing information and referral services to community members, assisting with program coordination, and supporting administrative tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responding to inquiries from community members, at the front desk and by phone, providing accurate information about available resources and existing programs
Assisting with program registration and coordination and volunteer support for classes taught at the Gilchrist Center
Providing administrative support and record accurate data collection using Excel, SharePoint, and internal databases
Representing the Gilchrist Center at outreach events, providing information about the center and other programs that would benefit immigrant residents
Assisting with facility operations and maintenance
Serving as lead worker to volunteers on site
Qualification
Required
High School Diploma or High School Certificate of completion recognized in the State of Maryland
One (1) year of responsible experience performing a wide variety of general clerical, public contact, and customer service work providing information and/or directing requests over the telephone and at a public counter
An equivalent combination of education and experience may be substituted
The selected candidate will be required to complete a medical exam
The employee will experience prolonged periods of sitting, listening, and speaking, as well as using fingers to operate a multi-button telephone, and lifting objects weighing between 20 and 50 pounds
Preferred
Customer service to culturally and linguistically diverse populations
Administrative organization
Bilingual proficiency in Amharic, French, Vietnamese, Chinese, Korean, and/or Spanish
Computer applications - Microsoft Office Suite (Word, Excel)
Ability to work independently
Benefits
Leave Benefits
Retirement Benefits
Tuition Assistance & Student Loan Forgiveness
Free Mass Transit Benefit
Reduced Child and Health Care Costs
Employee Wellbeing
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase