Johnson Controls · 11 hours ago
HVAC Customer Service Representative
Roswell-Georgia-United States of America
Full-time
Onsite
Entry Level
$32.69/hr - $40.81/hr
2+ years expJohnson Controls is a global leader in smart, healthy, and sustainable buildings. The HVAC Customer Service Representative will assist with coordination of customer service requests, ensuring customer satisfaction and effective communication with technicians and clients.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Receives customer requests for unscheduled or scheduled service
Determines customer needs and matches appropriate skillset to the need
Coordinates with the Technician to communicate the action plan and services to be provided to the customer
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed
Answers any customer inquiries and resolves or escalates customer issues, as appropriate
Coordinate’s labor scheduling to align technician to the appropriate customer and service need
Ensures Technicians are provided daily schedules
Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe
Reconciles and invoices all service requests daily
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements
Assists with creation of L&M quotations, as needed
Prepares yearly, monthly, and weekly execution plans for PSA scheduled service visits
Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues
Researches and follows up on action items assigned
Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold
Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen
Supports administration and resolution of warranty claims
Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-related transactions
Reconciliation of accounts payable exceptions, as necessary
Researches, resolves, or escalates accounts receivable disputes as outlined in the escalation process
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues
Determines appropriate actions for timely resolution
If needed, will interact with Customer to resolve receivable issues
Processes invoice credits and re-bills, as necessary
Proactively contacts customers ensure customer satisfaction and a commitment to pay
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date
Support inventory control process including updating equipment asset transactions
Provide additional service administration support, as assigned
Qualification
Required
High school diploma or equivalent required
Minimum of two years of service industry experience with service operations and/or scheduling
Ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills
Strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude
Ability to prioritize work activities based upon financial impact to desired business goals
Ability to positively represent Johnson Controls and communicate with others at varying levels
Ability to influence diverse teams to accomplish tasks/goals
Ability to use Service Management software and financial accounting systems
Experience with Microsoft Office
Preferred
College degree preferred
Benefits
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care**Available day one!**
Extensive product and on-the-job/cross-training opportunities **With outstanding internal resources!**
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
2026-01-07
Company data provided by crunchbase