Apply on Employer Site

The Standard · 11 hours ago

Operational Effectiveness Analyst II

United States

Full-time

Remote

Entry, Mid Level

$44K/yr - $65K/yr

2+ years exp

The Standard is a company focused on making a difference in the lives of others through innovative technologies and customer-first mindset. The Operational Effectiveness Analyst II is responsible for driving data analytics initiatives that create measurable business value and inform strategic decision-making, blending business acumen with technical expertise to enhance operational performance and customer outcomes.

FinanceFinancial ServicesInsurance

Work & Life Balance

H1B Sponsor Likely

Responsibilities

InMoment daily, weekly and monthly reporting

Follow through on Launch Pad and InMoment feedback provided to Contact Center supervisors and website team

Prepare and maintain customer feedback survey reporting as required

Weekly and monthly metrics for call center teams

Quality reporting for claims and customer service

Responsible for daily manipulation of data, exploratory data analysis, running and evaluation of models, and development of advanced reporting

Extracts and transforms data from different areas to be used for modeling and reporting

Analyzes data in order to derive insight and find actionable initiatives

Qualification

Data analysisSQLPower BITableauMicrosoft ExcelAnalytical skillsPrioritization skillsProblem-solvingEffective communication

Required

High School Diploma required

2 or more years of relevant experience in data analysis and reporting within the insurance industry

Advanced analytical and problem-solving skills with the ability to explore, analyze, and synthesize large, complex data sets into actionable insights and recommendations

Strong technical proficiency in tools such as Microsoft Excel, SQL, Power BI, and Tableau, with the ability to quickly learn and utilize new software

Effective communication and prioritization skills, including structuring documents for senior management, driving alignment, and managing multiple priorities under aggressive timelines

Preferred

bachelor's degree preferred

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

Company

The Standard

Glassdoor3.8

The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.

Founded in 1906

Portland, Oregon, USA

5001-10000 employees

https://www.standard.com

H1B Sponsorship

The Standard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2020 (1)