ASPCA · 2 months ago
Veterinary Practice Manager
Hydesville, CA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $115K/yr
5+ years expASPCA is a leading animal welfare organization dedicated to improving the lives of animals. They are seeking a Veterinary Practice Manager to oversee a dynamic nonprofit spay/neuter clinic, lead a team, ensure high-quality patient care, and enhance client experiences within the community.
AssociationNon ProfitPetVeterinary
Responsibilities
Lead a team to achieve the clinic’s key program functions: client experience, nursing/medical support, and veterinary medicine
Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM’s People Partner as needed for guidance
Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff and Medical Staff Managers – they will report to you (solid line) for all nonmedical job functions and will take direction from the Regional Medical Director or Director of Nursing (dotted line) for all duties related to veterinary medicine
Foster open 2-way communication with CM team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input
Provide open and direct feedback and communication to the CM Regional Management Team to execute the department’s strategy and fulfill our mission
Be a consistent, visible presence at the South Los Angeles Spay/Neuter Clinic to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, remove obstacles, and foster understanding and commitment to ASPCA’s mission
Partner with the ASPCA’s Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff
Collaborate with CM’s Director of Training and the ASPCA’s Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA
Coach Patient Liaisons (PLs) in delivering consistent, excellent client experience, including: building rapport, serving with a sense of urgency, accurate data entry, de-escalating upset clients, problem-solving and apologizing when things go wrong
Coach PLs in taking a non-judgmental approach to building relationships with community members and proactively connecting them with ASPCA services; monitor performance and make adjustments as needed
Identify, plan and prioritize opportunities to engage with the community and raise awareness of ASPCA services in the communities we serve
Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations
Monitor financial & administrative health of the program, including cash management, expenses, payroll, vendor management, and operational efficiency
Problem-solve: seek out root causes and course-correct to overcome obstacles
Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with peers
Ensure Fear Free® certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress
Support the ASPCA’s commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team
Partner with ASPCA colleagues in Safety, Facilities and Legal to ensure a safe, secure and squeaky-clean environment at the South LA spay/neuter clinic
Maintain a safe and healthy workplace for all staff, clients and animals: ensure 100% compliance with OSHA and DOT regulations and ASPCA safety guidelines, cultivate a culture of safety and injury/incident awareness and prevention
Monitor inclement weather and emergency events that may impact operations; prepare and execute plans to prioritize safety
Work effectively with inter-agency partners – generally other animal welfare groups or municipal animal services agencies – to advance ASPCA priorities in the region
Schedule PLs to optimize coverage at clinics and successful outreach in the field
Audit accuracy of medical record data entry
Oversee revenue management processes: processing spay/neuter vouchers from government agencies, cash handling, deposits and daily reconciliation
Ensure adherence to CA labor laws and ASPCA payroll guidelines regarding time tracking, breaks/meals and overtime
Cover PL shifts as needed to maintain a high level of client service
Step in to support the PLs with client service escalations
Work with the medical team and Client & Member Services to facilitate outside referrals for cases that do not fall within CM’s parameters of care
Collaborate effectively with internal clients from the PeeWee Foster Program and other ASPCA departments
Qualification
Required
Strong interest in working with underserved communities
Highly motivated self-starter capable of providing adept leadership and support to a large and complex operation
Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages
Proven history of building and maintaining positive and productive relationships with internal and external stakeholders
Excellent time management skills with the ability to respond to shifting priorities
Experience leading and coaching people managers
Able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
Fear Free® Veterinary certification is required within 60 days of hire
Exemplifies the ASPCA's Core Values: Has Commitment and dedication to improving the lives of animals, Demonstrates Ownership and feels responsible for outcomes, Believes in Team – that we are stronger together, Seeks to Elevate others and reimagine what is possible, Focuses on Impact, specifically making change for animals
Associate's degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required
Minimum of 5 years of professional experience in a people-centered service delivery industry
Minimum of 5 years managing direct reports required; experience managing supervisors of people strongly preferred
Medical clinic management experience required; Veterinary or animal welfare experience preferred
Experience monitoring program budgets, including cash management, expenses, and payroll required
Experience with scheduling, coordinating daily operations of teams required
English (required)
Preferred
State of California Veterinary Technician Registration preferred
Experience managing supervisors of people strongly preferred
Experience in community outreach a plus
Bilingual in Spanish strongly preferred
Benefits
Paid vacation time to relax
Paid sick time to heal
Ten paid holidays to observe
Paid personal time to celebrate what and when you like
Medical, dental, and vision insurance
Pre-tax dependent care and health flexible spending accounts (FSAs)
401(k) plan with generous employer contributions beginning after one year of service
Employer-paid life and long-term disability insurance
Company
ASPCA
The ASPCA (The American Society for the Prevention of Cruelty to Animals) is the first animal welfare organization established in North America and serves as the nation’s leading voice for animals.
501-1000 employees
H1B Sponsorship
ASPCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.2M2023-02-10Grant· $0.15M
2022-10-04Grant· $0.05M
Leadership Team
M
Matt Bershadker
President and CEO
B
Beverly Jones
Senior Vice President and Chief Legal Officer
Recent News
Morningstar.com
2025-12-26
2025-09-30
Company data provided by crunchbase