Brava Roof Tile · 1 week ago
Field Service Representative- Southern California
California, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expBrava Roof Tile is seeking a Field Services Representative to manage technical product inquiries, perform inspections, and train contractors and distributors. The role involves developing training standards, mentoring team members, and providing technical support while ensuring compliance with California's building regulations.
Building Materials
Responsibilities
Trains, mentors, and coaches Field Services Representatives and other Brava team members, including professional skills, knowledge, and Brava culture and standards
Creates training materials to ensure products are installed according to installation requirements and organizational standards
Demonstrates the ability to perform virtual and on-site installation training, delivering a best-in-industry training experience
Addresses field installation questions and concerns, providing technical support and training to contractors as needed
Coordinates with other Technical Support Specialists to provide best-in-industry technical support to the Brava team and customers
Conducts roof inspections following finished projects and uploads documentation, including checklists, reports, and photos, using CompanyCam
Maintains a strong working knowledge of all Brava product offerings and provides in-depth information efficiently
Maintains a strong working knowledge of competitor product offerings
Communicates effectively with customers by telephone, text, email, and in person to provide product or service information, take or enter orders, cancel accounts, or obtain details of complaints
Ensures appropriate actions are taken to resolve customer issues
Keeps accurate records of customer interactions, including cases, inquiries, complaints, comments, and actions taken
Provides input for operational and strategic projects and initiatives
Assists in developing and implementing new policies and procedures related to the position
Leads the team in policy, process compliance, and documentation
Supports cross-functional teams (Sales, Customer Success, Manufacturing, etc.) to deliver an industry-leading customer experience through attitude, effort, timeliness, and accuracy
As an alternate, reviews building plans and enters data into PlanSwift to determine required materials
Performs hands-on product demonstrations for training and sales
Performs other duties as assigned
Qualification
Required
Strong mentorship and team-building skills
Excellent technical, verbal, and written communication skills
Excellent interpersonal and customer service skills
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks
Ability to work independently and in a team environment
Proficiency with Microsoft Office software
Ability to travel up to 50%
Excellent verbal and written communication skills required in both English and Spanish
High school diploma or equivalent required
Valid Driver's License
Prolonged periods of sitting
Occasional standing and walking
Ability to access roofs
Ability to use a ladder
Ability to frequently lift and move up to 25 pounds
Preferred
Familiarity with the California roofing market and contractor landscape
10+ years of roofing services experience
5+ years of customer service experience
5+ years of building envelope experience
2+ years of technical services experience
Company Cam experience
Drone license and flight experience
FAA Part 107 UAS License
RRO Certified Inspector
Company
Brava Roof Tile
Brava Roof Tile manufactures the highest quality synthetic roofing materials.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Brantman
Chief Executive Officer
Company data provided by crunchbase