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ALOIS Solutions · 1 day ago

Collections Specialist

San Antonio, TX

Contract

Onsite

Mid Level

3+ years exp

ALOIS Solutions is seeking a Real-Time Operations Analyst to support Collections Finance and Workforce Management operations. This role focuses on intraday monitoring, forecasting, reporting, and workflow optimization to ensure service levels and operational goals are consistently met.

ConsultingHuman ResourcesStaffing Agency

Hiring Manager

Dhruvil Barot

Responsibilities

Monitor real-time volumes, staffing, and agent productivity

Support intraday forecasting, scheduling, and workload balancing

Analyze operational data and prepare daily & ad-hoc reports

Optimize staffing to meet service level & KPI targets

Develop dashboards and performance metrics

Partner with call center leaders on workflow adjustments

Support Quality, Training, and WFM metrics

Assist with PTO scheduling and resource planning

Provide level-1 system access & IT coordination support

Track Voice of Customer metrics and operational gaps

Qualification

CollectionsAnalytical skillsWorkforce ManagementExcelAttention to detailOrganizational skills

Required

Collections / Accounts Receivable background

Strong analytical & reporting skills

Workforce Management (WFM) or Real-Time Operations experience

Attention to detail & strong organization

Excel & data-driven decision making

3+ years of relevant experience

Preferred

Bachelor's degree preferred

Company

ALOIS Solutions

ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company.

Founded in 2017

San Francisco, California, USA

1001-5000 employees

https://www.aloissolutions.com

Funding

Current Stage

Late Stage

Leadership Team

Farhad Wadia

Co-Founder

Kinjal Desai

Co-Founder

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