ALOIS Solutions · 1 day ago
Collections Specialist
San Antonio, TX
Contract
Onsite
Mid Level
3+ years expALOIS Solutions is seeking a Real-Time Operations Analyst to support Collections Finance and Workforce Management operations. This role focuses on intraday monitoring, forecasting, reporting, and workflow optimization to ensure service levels and operational goals are consistently met.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Dhruvil Barot
Responsibilities
Monitor real-time volumes, staffing, and agent productivity
Support intraday forecasting, scheduling, and workload balancing
Analyze operational data and prepare daily & ad-hoc reports
Optimize staffing to meet service level & KPI targets
Develop dashboards and performance metrics
Partner with call center leaders on workflow adjustments
Support Quality, Training, and WFM metrics
Assist with PTO scheduling and resource planning
Provide level-1 system access & IT coordination support
Track Voice of Customer metrics and operational gaps
Qualification
Required
Collections / Accounts Receivable background
Strong analytical & reporting skills
Workforce Management (WFM) or Real-Time Operations experience
Attention to detail & strong organization
Excel & data-driven decision making
3+ years of relevant experience
Preferred
Bachelor's degree preferred
Company
ALOIS Solutions
ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Farhad Wadia
Co-Founder
Kinjal Desai
Co-Founder
Recent News
2025-05-17
2025-04-14
Company data provided by crunchbase