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Velera · 14 hours ago

Senior Client Delivery Project Manager (New & Existing Business) - Remote

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $108K/yr

7+ years exp

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Senior Client Delivery Project Manager will lead and manage project implementation lifecycles, ensuring effective communication and coordination among project teams, clients, and stakeholders to achieve successful project outcomes.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives

Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams

Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies, establishing a solid implementation schedule

Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule

Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met

Maintains project documentation, ensuring that project documents are complete, current, and properly stored

Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks

Ensure various integration elements of assigned projects are properly coordinated, including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to complete both internal and client-facing projects

Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live

Assume responsibility, manage conflict within the group, and provide final approval for the entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary

Leads lesson learned exercises and participates in root cause analysis discussions

Ensure that project information is communicated promptly through communication planning, information distribution, performance reporting, and administrative closure

Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met

Facilitate project meetings, including project kick-off and specification meetings

Work in a consultative role with senior client management, including the CEO and project teams, to ensure business requirements are met

Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel, including IT, for network connectivity and file mapping

Serve as a mentor for other Operational Services staff related to project management methodologies and best practices

Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for the purpose of coordinating products/projects

Maintain a thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks

Perform other duties as assigned

Qualification

Client-facing ExperienceFinancial Services KnowledgeProject ManagementPMP CertificationCard Processing ExperienceLeadershipCommunication SkillsTeam Collaboration