Apply on Employer Site

Golden 1 Credit Union · 21 hours ago

Fraud Prevention and Risk Investigations - Director - Fraud Services

Sacramento, CA

Full-time

Onsite

Senior Level, Lead/Staff

$159K/yr - $180K/yr

8+ years exp

Golden 1 Credit Union is seeking a Director for their Fraud Services department. This role provides strategic oversight for enterprise fraud management activities, ensuring compliance with regulations and leading fraud operations to mitigate risks and prevent fraudulent activities.

BankingFinanceFinancial Services

Responsibilities

Oversee and mature the Credit Union’s Fraud Management Systems and Programs, which includes oversight of the applicable regulations, policies, procedures, training, and monitoring to support ongoing compliance efforts

Prepare and manage committee and executive reporting packets, ensuring inclusion of all Fraud Management Program updates and topics within the Director’s area of oversight

Oversee and lead the expansion of the 1st line of defense compliance monitoring and testing program to ensure appropriate business line and regulatory coverage

Responsible for support of enterprise fraud management compliance tool and overall management of information reporting strategy for area of oversight

Development of accurate, sustainable and timely Board, Supervisory Committee and Senior Management reporting, as applicable

Provide strategic leadership and direction to the Fraud Management division, including leadership and staff. Foster a high-performing culture by training, developing, and coaching talent, and regularly evaluating performance to ensure engagement, capability, and alignment with organizational objectives

Maintain a thorough understanding of state and federal laws regulations, and interpretations related to credit union compliance including bank secrecy and anti-money laundering laws and FACTA

Oversee all card-related investigations, ensuring timely and accurate resolution of fraud cases and disputes in compliance with regulatory requirements and internal policies

Manage the end-to-end dispute process for Zelle, debit and credit card transactions, including monitoring performance metrics and ensuring adherence to Reg E and Reg Z guidelines

Develop and maintain robust reporting processes for card investigations, disputes, and fraud operations, providing actionable insights and trend analysis to senior leadership

Direct fraud operations to identify, prevent, and mitigate fraudulent activity across all channels, implementing proactive strategies and controls to minimize financial loss

Supervise employee investigations related to suspected internal fraud or policy violations, ensuring confidentiality, thorough documentation, and collaboration with HR and Legal as appropriate

Establish and enforce operational standards and best practices for investigative procedures, ensuring consistency, accuracy, and compliance across all areas of oversight

Collaborate with law enforcement, regulatory agencies, and internal stakeholders to support investigations and maintain strong fraud prevention partnerships

Continuously evaluate and enhance fraud detection tools, dispute resolution systems, and investigative workflows to improve efficiency and member experience

Monitor tasks necessary to ensure that changes are initiated, ensure appropriate action is taken to policies and procedures, and that implementation has been taken by the impacted departments related to area of oversight

Serve as a liaison between Senior Management and appropriate third-party compliance support to facilitate the research and review or regulatory compliance issues for new and existing products, services and programs. Communicate any regulatory compliance deficiencies or potential problems and provide guidance in the development of alternative solutions or implementation of correction action

Serve as a liaison between Senior Management and appropriate third-party vendors to support and facilitate the review of credit union policies and procedures to maintain credit union compliance with applicable compliance statutes, regulations, and interpretations as related to area of oversight. Provide counsel to Senior Management regarding any regulatory and/or legal issues that should be incorporated into department procedures. Communicate these improvement opportunities to appropriate Senior Management. Monitor tasks necessary to ensure that changes are initiated, ensure appropriate action is taken to policies and procedures, and that implementation has been taken by the impacted departments

Act as the primary liaison with law enforcement and attorneys on issues, as appropriate. Prepare, gather and coordinate information and documentation required by regulators and attorneys for compliance related issues

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations

Perform other duties as assigned

Qualification

Fraud ManagementCompliance CertificationFraud InvestigationFinancial Services ExperienceProject ManagementAnalytical SkillsChange ManagementNegotiation AbilitiesCommunication SkillsTeam Leadership

Required

Bachelor's Degree or equivalent work experience

Compliance Certification (prompt pursuit of or equivalent) required

Minimum of 8 years of progressive fraud management, compliance or other security work within a financial institution, or equivalent combination of education and experience emphasizing fraud management

Track record as someone with business experience in addition to being grounded in law

Demonstrated competency in and passion for compliance activities

Knowledgeable of compliance laws, rules, regulations, and procedures

Sound knowledge of principles of business

Ability to communicate at a management level (oral and written) and work well with others in a dynamic team environment

Demonstrated ability to utilize a consultative approach with Senior Management

Ability to interpret broad range of complex regulations and devise logical solutions

Ability to think creatively without any precedents

Must be able to influence and skillfully manage change in the organization

Must possess expert knowledge of deposit, lending and safety and soundness regulation impacting the Financial Services industry

Possess strong investigation skills, analytical skills, negotiation abilities, and industry contacts

Certified Fraud Examiner (CFE) or Compliance Certification (prompt pursuit of or equivalent) required