AtlantiCare ยท 13 hours ago
Information Technology Tech I
Egg Harbor, NJ
Full-time
Onsite
Entry Level
1+ years expAtlantiCare is a healthcare organization seeking an Information Technology Technician I to support and maintain in-house computer systems and peripherals. The role involves installing, diagnosing, repairing, and upgrading hardware and software while providing quality customer service and end-user training.
CRMFitnessHealth CareInformation Technology
Responsibilities
Supports and maintains in-house computer systems desktops, and peripherals
Installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, Operating Systems and software while ensuring optimal workstation performance
Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required
Participates in performance improvement efforts and demonstrates a commitment to teamwork and cooperation
Works under regular supervision and is expected to seek guidance in unfamiliar situations
Interacts with immediate colleagues
May have some contact with customers, suppliers and partners
Performs routine activities in a structured environment
Requires assistance in resolving unexpected problems
Utilizes basic functions, tools, applications, and processes
Demonstrates a rational and organized approach to work
Contributes to identifying own development opportunities
Learns and applies new skills
Follows organizational standards
Has sufficient communication skills for effective dialogue with customers and peers
Is able to work in a team
Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Accurately documents instances of hardware and software failure, repair, installation, and removal
Recommends, schedules, and performs PC, hardware, software and peripheral equipment improvements, upgrades, and repairs
Works with end users to identify and deliver required PC service levels
Liaises with, and provides limited training and support to, end users and staff on computer operation and other issues
Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, and networking hardware products
Where required, installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products
Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware, software problems
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Monitors and tests PC performance and provide PC performance statistics and reports
Constructs, installs, and tests customized configurations based on various platforms and operating systems
If necessary, liaises with third-party support and PC equipment vendors
Actively identifies and pursues growth opportunities, within or outside of the current team
Understands and practices the AtlantiCare values
Adheres to AtlantiCare and AIT Policies and Procedures
Follows and adheres to ITIL processes - Incident Management, Problem Management and Change Management
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent required
A+ Certification or equivalent required either upon hire /transfer or within 1 year of hire/ transfer
Valid Driver's license required
1 to 3 years of experience in an IT-related field required
Knowledge of commonly-used concepts, practices and procedures within an IT-related field required
Strong Analytical And Problem Solving Skills Required
Strong verbal and written communication skills required
Must be customer service oriented and perform within AtlantiCare's values, collaboration, and Adaptability/Initiatives
This position may also require on-call responsibilities and rotational shift coverage (i.e. early and late shifts), depending on required organizational needs
Preferred
Microsoft Certified Solutions Associate Certificate preferred
Previous Experience In The Healthcare Field Preferred
Help Desk or Technical Support experience preferred
Benefits
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Company
AtlantiCare
AtlantiCare is a provider of health information and health engagement with emphasis on healthy, at-risk, acute or chronic illnesses.
5001-10000 employees
H1B Sponsorship
AtlantiCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (11)
2022 (9)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
Michael Charlton
President and CEO
Jordan Ruch
Chief Information Officer
Recent News
Company data provided by crunchbase