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Fortrea · 11 hours ago

Software Support Engineer III

United States

Full-time

Remote

Mid Level

$81K/yr - $114K/yr

3+ years exp

Labcorp Genetics is committed to integrating comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. As a Software Support Engineer, you will deliver technical support and troubleshooting for electronic data integrations, ensuring seamless functionality and exceptional customer experience for client-facing software applications.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Diagnose and resolve issues related to HL7 and JSON interface messages for orders, results, and scheduling

Act as the first escalation point for client issues involving our clinical workflow and risk assessment applications, driving resolution to completion

Collaborate on designing standard operating procedures for issue resolution and escalation within our existing support framework

Communicate professionally and effectively with clients, ensuring timely and accurate resolutions

Develop resource materials to help clients maximize their proficiency with our software products and services

Provide training and support resources to field teams, enabling confident discussions about our software solutions

Qualification

HL7APIsSalesforceG-SuiteAtlassian toolsMicrosoft ExcelCustomer serviceMultitaskingWritten communicationVerbal communicationPresentation skillsOrganizational skills

Required

Bachelor's degree (BA/BS) required

3–5 years of experience in a technical support role, preferably with healthcare-related software

Strong technical background with software systems, including HL7 and APIs

Solid understanding of computer systems, mobile devices, and related technologies

Exceptional customer service skills with a proven record of delivering high client satisfaction

Strong written, verbal, and presentation skills; ability to explain technical concepts to non-technical audiences

Experience thriving in a fast-paced, high-growth environment with frequent change

Excellent organizational and multitasking abilities with keen attention to detail

Willingness to travel periodically based on business needs

Preferred

Familiarity with Salesforce, G-Suite, Atlassian tools, and Microsoft Excel

Benefits

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)