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SGS Technologie · 1 day ago

Client Services Representative - LOCALS ONLY

Southfield, MI

Contract

Hybrid

Entry, Mid Level

2+ years exp

SGS Technologie is a software development and staffing company with two decades of experience. They are seeking a Client Services Representative to support their Client Services team in Memphis, TN, handling customer inquiries and providing exceptional service.

AnalyticsAppsDigital MarketingInternetSEOSoftwareWeb AppsWeb DesignWeb DevelopmentWeb Hosting

No H1B

Hiring Manager

Goutam Roy

Responsibilities

Responsible for answering inbound calls from clients, while providing exceptional customer service

Resolve general inquiries such as username / password resets, address changes, phone number changes, etc

Document call activity using client's proprietary system (they will be expected to document while on the phone with the customer)

Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services

Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices

Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem

Follows up, either verbally or in writing, to ensure customer satisfaction

Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies

Qualification

Customer service experienceTyping skillsMicrosoft WordMicrosoft OutlookBasic ExcelDual monitors experienceCustomer satisfaction focusBanking industry experienceVerbal communicationWritten communication