Michigan Schools and Government Credit Union · 1 week ago
Assistant Branch Manager
Sterling Heights, MI
Full-time
Onsite
Mid Level
$55K/yr - $55K/yr
3+ years expMichigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for over 70 years. They are seeking an Assistant Branch Manager to lead and manage branch operations, focusing on delivering high-quality member service and achieving financial objectives in alignment with organizational goals.
BankingConsultingCreditFinancial Services
Responsibilities
Assists with leading and managing assigned branch for sales and service operations to ensure the financial objectives, strategic goals, and institutional growth are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience
Focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational, and people management to build strong member (internal/external) relationships and deliver member-centric solutions
Performs all duties related to member services responsibilities to exceed member service expectations and provide superior quality service in a professional, efficient, and courteous manner
Makes good and timely decisions using sound rationale, available data, and relevant or important factors to ensure the overall effectiveness of the branch and that are in alignment with the organization’s focus and direction
Participates in and supports Business Development efforts, activities and events, to maintain key member groups and develop new relationships
Consistently takes action on new opportunities and tough challenges with a sense of urgency and enthusiasm
Manages conflict situations by effectively using Crucial Conversations skills, with minimal noise
Directs work for member facing team members (MSR and BSS) by providing clear direction, ensuring work is aligned with organizational and branch objectives and the desired member experience
Demonstrates a systematic approach to distributing assignments and monitoring work
Delegates and empowers team members to make decisions within their areas of responsibility and removes obstacles to get work done
Holds self and others accountable to meet commitments
Monitors the performance of the branch team, conducts regular sales meetings and observations, and uses the Sales Leadership Strategies(SLS) approach for daily coaching
Works in collaboration with the Branch Manager on branch vision and direction; driving results towards development and implementation of tactics for branch team to attain strategic targets, and assists with annual branch sales plan
Generates ideas and feedback from team members to increase sales effectiveness and enhance productivity and engagement
Assists with conducting branch audits on a periodic basis and prepares audit reports in accordance with security procedures
Communicates effectively by developing and delivering various forms of communication (written, verbal, presentation), that are in alignment with MSGCU’s philosophy, mission, and values
Facilitates discussions and actively listens to ensure a clear understanding of expectations, procedure updates, new products and initiatives
Drives engagement by influencing others and by creating a healthy climate where team members are motivated to do their best to help the organization achieve its objectives
Develops talent by coaching others to build skills in order to meet both their career goals and the organization’s goals through mentoring, coaching, and relevant development opportunities
Assists Branch Sales Manager to build an effective team that applies their diverse skills and perspectives to achieve common goals, engages team in the sales process and effective activities to achieve team and corporate goals
Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values
Makes responsible choices and exemplifies courage by stepping up to address difficult issues
Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses
Applies feedback to personal development using both formal and informal development channels
Provides support, as necessary, for the broader Retail Services team to ensure excellent support for the organization
Qualification
Required
3 years of related, progressively more responsible experience within a retail banking environment required
Preferred
Associate degree in Business Administration, Accounting, Finance, or other related field preferred
Supervisory experience preferred
Benefits
Generous health benefits
Vacation time
Retirement plan contributions
Discounts on loans and phone service
Medical, dental and vision on your first day!
Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
3% contribution from MSGCU
100% match for the next 7% you contribute to your 401(k)
12 paid holidays
Up to 120 hours of PTO your first year of service (pro-rated based on start date)
Company
Michigan Schools and Government Credit Union
For 70 years, our members have been reaching their financial goals using the resources they gain through their membership with Michigan Schools and Government Credit Union (MSGCU).
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Gates
President/CEO
Steve Brewer
Chief Executive Officer
Recent News
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