Desktop Support Technician jobs in United States
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Russell Tobin · 1 day ago

Desktop Support Technician

positionDallas, TX
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$25/hr - $25/hr
date2+ years exp

Russell Tobin is seeking an experienced Desktop Support Technician to provide hands-on IT support in an enterprise environment. This role involves supporting internal associates, including leaders and executive users, through technical troubleshooting and excellent customer service.

ConsultingHuman ResourcesLegalStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Abhay Srivastava
linkedin

Responsibilities

Provide desk-side and remote technical support for end users (Windows & Mac)
Troubleshoot and resolve hardware, software, printer, and peripheral issues
Deploy new PCs and Macs, including imaging and lifecycle management
Support OS, software, and hardware refreshes and upgrades (Windows 10, O365, proprietary applications)
Perform Installs, Moves, Adds, and Changes (IMACs)
Track and maintain accurate asset and inventory documentation
Ensure proper documentation for internal chargeback and audit purposes
Support Microsoft Teams, AV systems, and meeting room technology
Provide white-glove support to executive and VIP users
Assist with remote support for users across multiple locations
Use IT Service Desk tools to manage tickets and meet SLA and KPI targets
Educate end users on new equipment and software
Maintain accurate and up-to-date technical documentation
Work in a fast-paced environment with changing priorities
Perform other duties as assigned

Qualification

Desktop Support experienceCompTIA A+ certificationTroubleshooting skillsWindows 10MacOSO365 / Microsoft OfficePC/Mac deploymentsAsset managementCustomer service skillsMultitaskingCommunication skillsTeam-oriented attitude

Required

2–3 years of Desktop Support experience in an enterprise environment
CompTIA A+ certification (REQUIRED)
Strong troubleshooting skills for: Windows 7/8/10
macOS
iOS/mobile devices
Experience with O365 / Microsoft Office
Experience with PC/Mac deployments (Autopilot or MDT preferred)
Hands-on asset management and inventory tracking experience
Familiarity with BitLocker or encryption tools
Experience using ITIL-based Service Desk tools
Strong written and verbal communication skills
Excellent customer service skills, including executive-level support
Ability to multitask with strong organization and time management skills
Team-oriented with a positive, can-do attitude
Background check required
5-panel drug screening required
Must be comfortable working onsite, full-time
Must be able to start immediately

Preferred

Microsoft Technical certifications
Dell or Dell EMC hardware support experience
Experience supporting AV systems and conference room technology
Bilingual (nice to have, not required)

Company

Russell Tobin

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Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
dateFounded in 2010
location
New York, New York, USA
people-size201-500 employees
web-link
http://russelltobin.com

H1B Sponsorship

Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
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Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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Company data provided by crunchbase