Digital Customer Success Program Coordinator jobs in United States
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symplr ยท 12 hours ago

Digital Customer Success Program Coordinator

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$75K/yr - $95K/yr
date2+ years exp

Symplr is focused on optimizing customer engagement strategies, and they are seeking a Digital Customer Success Program Coordinator. This role involves maintaining the Customer Success platform and collaborating with various teams to ensure effective use of ChurnZero across the organization.

Health CareInformation TechnologySoftware

Responsibilities

Configure and maintain ChurnZero, including fields, dashboards, automations, and integrations
Develop and manage customer journeys, playbooks, and workflows tailored to business needs
Ensure data integrity, accuracy, and accessibility within customer success platform
Collaborate with cross-functional teams to align platform capabilities with business objectives
Lead training and support initiatives for internal users of customer success platform
Partner with Salesforce administrators to enhance data synchronization and reporting
Monitor platform performance and recommend improvements
Manage tasks using agile methodologies such as scrum sprints

Qualification

ChurnZeroSalesforce integrationSaaS environmentsData manipulationGoogle SuiteCommunication skillsCollaboration skillsCritical thinkingAttention to detailAdaptability

Required

Two years of experience with a customer success platform, preferably ChurnZero
Strong understanding of SaaS environments and customer success operations
Experience with Salesforce integration and cloud-hosted systems
High aptitude for data manipulation and technical integrations
Familiarity with tools like Google Suite, Slack, Zoom, and Asana
Excellent communication, collaboration, and critical thinking skills
Ability to identify team needs and build scalable solutions
Ability to iterate quickly and adapt to changing priorities
Ability to communicate effectively and professionally with employees at all levels of an organization
Ability to proactively evaluate programs and implement improvement ideas on an ongoing basis
Possess a high attention to detail
Work well in a fast-paced, innovative environment

Preferred

Bachelors degree preferred
Experience in a service provider or healthcare SaaS environment
Bachelors degree preferred

Company

symplr

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Symplr is a provider of healthcare governance, risk, and compliance solutions and services.
dateFounded in 2006
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
http://www.symplr.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Charlesbank Capital PartnersPamlico Capital
2022-01-05Private Equity
2021-07-12Private Equity
2018-10-23Acquired

Leadership Team

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Hugo Doetsch
Chief Financial Officer
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Patrick Birmingham
Executive Vice President, Credentialing Operations
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Recent News

Meltwater
Tres Thompson joins Meltwater as Chief Financial Officer
2025-11-10
SalesTech Star
symplr CIO in Residence Theresa Meadows Appointed to CHIME Foundation Board of Directors
2025-11-08
PR Newswire
symplr Debuts Payer Compliance Solution to Help Health Plans Meet New OIG Guidance & Regulatory Demands
2025-11-04
Company data provided by crunchbase