S.B. Ashley Managment Corp. ยท 1 day ago
Assistant Community Manager/Customer Service
Farmington, NY
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expAshley Management Corporation is a respected apartment management company seeking an Assistant Community Manager. This role involves overseeing community operations, providing exceptional customer service, and developing a high-performing team to enhance resident satisfaction and operational performance.
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Responsibilities
Ensuring the smooth running of our community in a fast-paced environment
Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, etc
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, and maintenance personnel, in order to maximize their engagement and minimize turnover
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs
Supervise day-to-day operations of entire on-site team, ensuring that all corporation policies and procedures are being followed
Maintain effective on-site staff through interviewing, hiring, and terminating as necessary
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
Manage and maintain all aspects of overall community budget and finances
Work with leasing staff to ensure that leasing/marketing goals are being met
Maintain positive relations with all community vendors
Coordinate special projects as requested by Property Manager
Perform any other related duties as required or assigned
Qualification
Required
Effective communication and customer service skills
Computer literate, including Microsoft Office Suite
Strong customer service orientation
Excellent phone and personal sales skills
Ability and access to drive a car
General office, bookkeeping and sales skills
Strong administrative, organizational, and management skills
Excellent oral and written communication skills
High school diploma or equivalent required
Minimum 1 year of residential leasing and/or management experience or comparable experience
Valid NYS driver's license and dependable transportation required
Preferred
Financials experience/experience writing and maintaining budgets, a plus
Proficient in Yardi property management software, or other similar property management software, a plus
Management: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Referral program
Retirement plan
Vision insurance
Company
S.B. Ashley Managment Corp.
Ashley Management Corporation is a privately held multifamily management firm that focuses on upstate New York markets.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase