Vivent Health ยท 10 hours ago
Information Technology Support Specialist
Milwaukee, WI
Full-time
Onsite
Entry Level
$24.50/hr - $24.50/hr
2+ years expVivent Health is an organization dedicated to providing quality healthcare and support for individuals affected by HIV. They are seeking an Information Technology Support Specialist to serve as the first point of contact for IT support requests, ensuring operational efficiency and delivering exceptional customer service to employees.
Health CareHospital
Responsibilities
Serve as the first point of contact for IT support requests through the help desk ticketing system, providing prompt resolution or escalation as needed
Deliver outstanding customer service, ensuring technical issues are resolved with professionalism and empathy
Provide both in-person and remote support for staff across offices and mobile/telehealth environments
Support and administer Microsoft 365 services including Teams, Outlook, SharePoint, and OneDrive
Maintain and troubleshoot Windows 10/11 devices, mobile devices, and cloud applications
Assist with configuration and deployment of workstations, laptops, and mobile devices using standard imaging/MDM tools
Ensure printers, scanners, and conferencing equipment are fully operational and integrated with organizational systems
Follow IT security best practices, including patching, endpoint protection, and enforcement of multi-factor authentication
Protect confidential information and ensure compliance with HIPAA, HITECH, and organizational security policies
Support phishing awareness, incident reporting, and cyber hygiene training initiatives
Provide basic network troubleshooting (wired, wireless, VPN)
Collaborate with senior IT staff and vendors to ensure system reliability and uptime
Coordinate repair and maintenance of voice/data services
Train employees on technology solutions, security awareness, and best practices
Maintain accurate IT knowledge base articles and procedural documentation
Partner with the IT Director to identify opportunities for process improvements and digital transformation initiatives
Participate in on-call rotation, after-hours, and weekend support as required
Travel occasionally to clinic or office sites within the designated territory
Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies
Qualification
Required
High school diploma or equivalent with relevant IT experience; Associate degree in Computer Science or related or equivalent certification from a technical school - or - equivalent combination of education and experience
2+ years of IT support experience in a healthcare, non-profit, or service-driven environment
Windows 10/11 and Microsoft 365 administration
PC/laptop hardware architecture (CPU, RAM, HDD/SSD, etc.)
Mobile device support (iOS, Android)
IT service desk/ticketing systems
Excellent customer service, verbal, and written communication skills
Ability to work independently, manage multiple priorities, and thrive in high-pressure situations
Preferred
Microsoft Active Directory and Azure AD
Basic networking (LAN/WAN, VPN, firewalls, wireless)
Endpoint security tools, encryption, and MDM platforms
Electronic Health Records (EHR) systems and healthcare compliance
CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL Foundation
Healthcare IT Technician or related credential
HIV experience in a not-for-profit environment
Benefits
Generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
Employer subsidized medical, dental, vision benefits
Gender-affirming care benefits
Employer paid short and long-term disability
Tuition reimbursement
Certification, and licensure assistance
Company
Vivent Health
Vivent Health operates the only HIV Medical Home in America recognized by the Centers for Medicare and Medicaid Services.
501-1000 employees
H1B Sponsorship
Vivent Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Caring for Denver Foundation
2022-12-14Grant
Leadership Team
Brandon Hill
President & CEO
Recent News
2025-08-16
2025-07-22
Seattle TechFlash
2025-05-01
Company data provided by crunchbase