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Physical Therapy at St. Luke's · 14 hours ago

Financial Counselor, Star Community Health

Bethlehem, PA

Full-time

Onsite

New Grad, Entry Level

St. Luke's is dedicated to providing excellent health care and improving access to care in the communities they serve. The Financial Counselor is responsible for processing customer inquiries and managing applications for the sliding fee discount program to assist patients with their financial needs.

Health CareHospitalRehabilitation

Responsibilities

Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs

Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program

Process, review, approve/deny applications according to HRSA requirements

Ensure all applications are audit ready

Explain patient’s responsibility in clear terms to patients

Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew

Utilized PA Compass to assist patients with enrollments into Medicaid Programs. Research for alternative government funding programs

Utilized Pennie.com to assist patients in obtaining affordable insurance coverage

Complete tasks assigned through work queues timely according to department expectations

Connect patients to local hospitals financial assistance/charity care programs. Also, assist patients in submitting the financial assistance applications