eTeam · 11 hours ago
Administrative Services / Clerical - Customer Service Representative 2
Peoria, IL
Contract
Onsite
Entry Level
1+ years expeTeam is seeking a Customer Service Representative 2 to work in their Driver Safety System Monitoring Center. The role involves analyzing safety event data, classifying events, and coordinating with customer sites to ensure safety interventions are applied effectively.
Information Technology
Responsibilities
Analyze critical safety event data and video from an in-vehicle system
Determine safety event classifications and sub-classifications
Implement applicable Fatigue Intervention Plan (FIP)
Contact customers sites as required by FIP
Coordinate with peer(s) to ensure consistent operation and application of event classifications
Perform quality audits of event classifications per supervisor direction
Facilitate the completion of tier 1 service tickets as required by supervisor
Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue
Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention
Qualification
Required
1-2 years of experience
HS Grad
Do you accept internships as job experience: Yes
Ideal candidate – nocturnal/gamer/night owl due to the work shift schedule
Multitasking
Effective Communication
Attention to detail
Computer skills. Browsing and interface control. Typing skills
Microsoft Office 365 products
Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms
Teamwork and good attitude
Verbal communication skills, attention to detail, customer service skills and interpersonal skills
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information
Ability to work as a team, communicate effectively, be heard, be clear
Ability to multitask in regard to speaking and typing
Preferred
Multilingual
Bilingual or Multilingual skills are a plus but not required
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Founder and Global Director-Strategic Accounts
Recent News
2025-11-19
2025-08-21
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