Cooper University Health Care · 2 months ago
PATIENT EXPERIENCE ADVISOR - PART TIME
CAMDEN, NJ
Full-time, Part-time
Onsite
Senior Level
5+ years expCooper University Health Care is committed to providing extraordinary health care through a dedicated team. The Patient Experience Advisor serves as a central resource for patient rights, coordinates grievances, and leads efforts to evaluate patient concerns, ensuring a high standard of care and service.
Health CareInnovation Management
Responsibilities
Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues
Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism
Leads efforts to collect, analyze and evaluate patient concerns
Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns
Responsible for meeting all regulatory regulations and standards
Responds to potentially serious incidents and reduces possible litigation
Provides leadership and consultation to committees, departments that affect patient needs and rights
Refers patients/families to appropriate services and resources
Provides leadership role in the inclusion of the patient/family experience
Is an integral part of the decision-making process across the health system regarding patient experiences
Leads patient and family meetings
Qualification
Required
5 years of customer service, hospital experience preferred
High School Diploma or Equivalent required
Analytical thinking/problem solver
Complaint management
Conflict negotiation
Cultural broker
Self motivated
Data management
Excellent communication/good listening
Professional manner
Respectful
Service commitment to customers
Self-starter requiring limited supervision
Excellent customer service
Patient interaction and organizational skills
Ability to work in a fast-paced environment
Preferred
Bachelor's degree preferred
Benefits
Health
Dental
Vision
Life
Disability
Retirement
Company
Cooper University Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
Founded in 1887Camden, New Jersey, USA
10001+ employees
H1B Sponsorship
Cooper University Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (10)
2022 (12)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M
Leadership Team
Anthony Mazzarelli
Co-President / Chief Executive Officer
Brian Reilly
Chief Financial Officer
Recent News
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